* Accounts Payable. Cancellations. Invoicing. Data Entry. Customer Service. Performed multiple different tasks throughout the office to help maintain the best productivity & customer satisfaction possible! For example... * Reconciled bank accounts and matched it with QuickBooks * Balanced daily general ledger for accounts between QuickBooks and banks. * Entered around 10-80 invoices each day into Intuit QuickBooks * Cancelled warranties and sent refund back to dealerships. * Paid bills and utilities on their dates due. * Paid claims against the warranties. * Print and mail new warranty cards to customers. * Performs many other duties as assigned.

Created Claims via phone, email and fax by customers & carriers pertaining product shipped from our Distribution Centers. Once getting all the information needed & item location, direct them back to our DC, make appointment to pick up. And if claim was small, Kraft donated to Feeding America FoodBanks! Instructed Customer/Carrier what to do with product.Within 3 months of hire, was asked to also take over Export Claims for all of our International Customers..

* Accounts Payable & Administrative Assistant: * Reconciled bank accounts and matched it with QuickBooks Pro. * Balanced daily general ledger accounts between QuickBooks Pro and company bank accounts. * Paid invoices and utilities on their dates due. * Answered the phone and handled customer service calls from customers and/or companies. * Prepare vendor checks for mailing. * Verify and pay invoices for goods and services received. * Answers all vendor inquiries * Performs other duties as assigned.

* Compliance Auditor & Credit Manager: * Ran applicants credit reports * Report Monthly Data Reports to Credit Bureaus about customer account statuses * Verified References * Monitored Customers Accounts * Created & File New Customer Files of documents * Call customers and/or mailed delinquent account letters * Received & Entered Payments * Arranged Repossessions when necessary * Answer phone calls

Answered incoming calls to service the customer by asking relevant questions, listening & finding a resolution to their concerns. Resolved customer complaints in a professional manner while prioritizing customer satisfaction. Reach out to Distribution Centers to inquire about missed delivery. Work & closed new alerts. Created necessary forms as needed for manual and/or special deliveries. Collaborated with third party delivery companies and/or the distribution center to ensure scheduled deliveries.