Susan Richter

Susan Richter Email and Phone Number

Customer Service Specialist @ International Precision Components Corporation
lake forest, illinois, united states

Susan Richter's Contact Information

Susan Richter personal email

n/a

Susan Richter's Current Company Details

ipcclakeforest.com

International Precision Components Corporation

Customer Service Specialist
lake forest, illinois, united states
Website:
ipcclakeforest.com
Employees:
12
Industry:
Plastics
A highly achieving manager with over 30 years of experience, and a constant thirst to be the company’s best. Winning attributes include strong leadership, excellent communication and motivational skills. Proven leader in delivering exceptional customer service. Highly developed people skills and a willingness to always “go the extra mile.” Problem-solver and troubleshooter; quickly pinpointing resolutions to problems and developing and implementing new practical solutions. Recipient of numerous awards in customer service: “5 years in a row,” voted number one in customer service for the Grayslake YMCA.

Susan Richter Work Experience

  • ipcclakeforest.com
    Center Director
    Grayslake Ymca Mar 01 - Apr 08 · 7 yrs 1 mo
  • ipcclakeforest.com
    Service Engagement Manager
    Target 2015 - 2021 · 6 yrs
    Minneapolis, Minnesota, United States
  • ipcclakeforest.com
    Customer Service Specialist
    International Precision Components Corporation May 21 - Present · 3 yrs 7 mos
    Lake Forest, Illinois, United States
    Resolve customer concerns via phone, email, mail, or social media.Reach out to customers and verify account information.Greet customers warmly.Handle all questions and concerns customers have on an ongoing basis.Assist with the placement of orders, refunds, or exchanges.Give solutions to make it right for the customer.Develop a working knowledge of the business’s manufacturing capabilities and products. Compile reports on overall customer satisfaction.Use Microsoft Office, Excel daily. Use CRM systems, IQMS, and practices daily. Show less
  • ipcclakeforest.com
    Business Manager
    Saber Management Llc Dec 12 - Aug 13 · 8 mos
    Spicewood, Texas, United States
    * · Managed the daily business of entering all funeral and cemetery contracts, payments, and past due accounts through the Nexus Data Base System * · Compassionately guided customers through complaints by calmly rectifying and directing resolutions * · Fielded multiple customer service questions in absence of funeral director; finding and rendering accurate answers during emotional times * · Utilized Nexus Data Base system to manage contracts, A/R, and past due * · Managed cash and payment system according to company procedures and policies * · Utilized corporate SOP to manage cash and payment system * · Maintained a high level of customer satisfaction while increasing sales opportunities * · Worked with corporate office to develop a measurable annual marketing and operating plan * · Prepared payroll * · Designed and ordered memorials for customers * · Notary Public * Certificate of Completion June 6, 2013 - Illinois Cemetery & Funeral Home Association * Customer Service Employee Certification Program
  • ipcclakeforest.com
    Manager And Grooming Intake Specialist
    Central Bark Usa Apr 10 - Apr 11 · 1 yr
    West Allis, Wisconsin, United States
    · Achieved sales targets through planned and supported local marketing activities · Integrated personal sales efforts through product launches, promotions, and advertising· Maintained and developed existing and new customers through effective proposals and sales methods to optimize business growth · Attended training to develop relevant techniques, and skills to adhere to health and safety procedures and other requirements relating to care of equipment and customers. · Managed over 12 people and was responsible for all hiring and terminations· Managed product, pricing, and margins according to budget· Train new staff to learn software applications · Monitor daily and weekly schedule to meet the needs of the business and continue to build customer loyalty Show less
  • ipcclakeforest.com
    Marketing And Customer Service
    Something Sweet 2011 - Dec 12 · 1 yr 11 mos
    * · Planned and developed advertising, promotional strategy, and activities to increase retail sales * · Personally handled the majority of customer service * · Managed cash and payment system according to company procedures and policies * · Planned, forecasted, reported on sales, costs, and business performances * · Managed upkeep and condition of all equipment and fixtures on shop premises * · Visited businesses to gain corporate sales; increasing revenue

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Frequently Asked Questions about Susan Richter

What company does Susan Richter work for?

Susan Richter works for International Precision Components Corporation

What is Susan Richter's role in his/her workplace?

Susan Richter's role in his/her workplace is Customer Service Specialist.

Which industry does Susan Richter work in currently?

Susan Richter works in the industry Plastics.

What is Susan Richter's email address?

Susan Richter's email address is susan.richter@target.com

What schools did Susan Richter attend?

Susan Richter attended Grayslake High School, Grayslake High School. Barat College Of Depaul University, Barat College Of Depaul University. and Lake Forest Graduate School Of Management.

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What is Susan Richter's role in his workplace?

Susan Richter has skills like Team Building, Organizational Leadership, Budgets, Strategy, Cross Functional Team Leadership, Employee Training, Leadership Development, Customer Service, Office Management, Office Administration, Account Management, Business Development, Customer Satisfaction, Leadership, Microsoft Office, Sap, Marketing, Team Leadership, Nonprofits, Organizational Effectiveness, Administration, Lotus Notes, Non Profits, Problem Solving, Interviews, Organization, Sales Management, Notary Public, Pricing, Analysis, Coaching, Recruiting, and Volunteering.

Who are Susan Richter's colleagues?

Susan Richter's colleagues are Christopher Childers, Christopher Childers, Jill Stolzman-Soto, Jill Stolzman-Soto, and Keith Bates. and Michael Stolzman.

Who are Susan Richter's peers at other companies?

Susan Richter's peers at other companies are Christal Schmideberg, Francesca Kuhn, Abe Choi, Élio Borrega, Oscar Hernández, and Helbert De Cuba. and Irene Camarasa. Susan Richter's peers at other companies are Christal Schmideberg, Francesca Kuhn, Abe Choi, Élio Borrega, Oscar Hernández, and Helbert De Cuba. and Irene Camarasa.