* Participates in the hiring and onboarding process: recruiting, resume review, scheduling the interview, interviewing, staff placement, and training. * Manages procedure calendars for advanced Gastroenterology and Pulmonary operations. * Creates and improves workflows for procedure scheduling and covid-19 guidelines, resulting in seamless scheduling and enhancing the patient experience.

Independently created and scheduled new patient appointments within the electronic medical record for a complex, multispecialty medical practice for over 20 departments. > Selected to develop and implement several complex projects and workflows for over 20 departments. > Elected to be the subject matter expert for the Ophthalmology department. The first point of contact for over 40 employees within the Central Appointment Office concerning the scheduling processes and department guidelines for the Ophthalmology department. > Consistent top five scheduler to schedule new patient appointments accurately and efficiently.

Served as the interim supervisor when the supervisor was on medical leave for 6 months, leading 5 team members. > Planned and implemented department projects including: the transition from paper to electronic medical records, educating and training employees to effectively manage key performance metrics, and participating in work groups to develop, coordinate, and evaluate process improvement.

Assisted nursing staff with delegated tasks of direct and indirect patient care which supported and complemented nursing practice under the supervision of a registered nurse. > Carried out designated skills that are within those functions of a certified nursing assistant, as defined by the Indiana State Board of Nursing.

Hands on IT support for over 30 operating rooms.