Provide Service Desk support for UCSF Campus and Medical Center users. Answer phone calls from staff and assist users with their IT issues.• Triage and troubleshoot desktop, mobile, and network connectivity issues • Provide support for Epic EMR users.• Assist with account access questions.• Support MDM, software installs, VPN, Duo Set-up, shared Drive access, and o365 issues.

Supported IT needs for Boingo Wireless employees. Worked in a contract role to image and deploy multiple computers as part of a refresh project. Set up both Macs and PCs for new and existing employees and shipped them out as needed. • Imaged Dell PCs and set up Mac computers for new employees and refreshes.• Assisted with troubleshooting IT issues remotely and on-site.• Coordinated inventory and equipment as the sole on-site IT resource.

Provided Help Desk support for Keck Medicine of USC. Answered phone calls from staff and process service requests from users across the medical center.• Provideed remote support for Cerner EMR users.• Assisted with account activation and provisioning issues.• Used Footprints ticketing system to communicate issue updates and resolutions.

Provided help desk support for UCLA Health employees across the health network. Assisted users with the Epic EHR issues and provided first level IT support. SME for the Customer Care department for several EHR modules. Also conducted teach-out trainings to Customer Care as needed.• Served as a Physician and Technologies Specialist within the Customer Care department.• Created ServiceNow tickets and directed issues to the appropriate application team.• Followed escalation… Show more Provided help desk support for UCLA Health employees across the health network. Assisted users with the Epic EHR issues and provided first level IT support. SME for the Customer Care department for several EHR modules. Also conducted teach-out trainings to Customer Care as needed.• Served as a Physician and Technologies Specialist within the Customer Care department.• Created ServiceNow tickets and directed issues to the appropriate application team.• Followed escalation protocols to alert application teams of urgent issues.• Served as IT Rounding Lead to identify unreported issues and provide customer support. Show less

Delivered Epic classroom training to physicians, nurses and staff at hospitals throughout the Southern California region. Also served on deployment teams as the Training Representative prior to go-lives at the Bellflower and Fontana medical centers.• Conducted training classes on a variety of inpatient Epic modules including ASAP, ADT, Orders and ClinDoc.• Performed workflow validation prior to go-lives.• Oversaw expert design efforts to validate training curricula.• Provided… Show more Delivered Epic classroom training to physicians, nurses and staff at hospitals throughout the Southern California region. Also served on deployment teams as the Training Representative prior to go-lives at the Bellflower and Fontana medical centers.• Conducted training classes on a variety of inpatient Epic modules including ASAP, ADT, Orders and ClinDoc.• Performed workflow validation prior to go-lives.• Oversaw expert design efforts to validate training curricula.• Provided Command center support at medical centers during go-lives. Show less

Served as one of two trainers at this site for a fast growing National Business Ordering department. Delivered classroom new-hire training and developed curriculum for one month long classes.• Facilitated regular training sessions to introduce new offers and products. • Worked as part of a national team of trainers in the National Business Services division.

Supported Account Executives by coordinating device fulfillment and account activation.• Sold new wireless service to new and existing business customers.