• Led design teams while managing key clients across fintech and public sector. • Defined project objectives, translating them into design objectives, actionable team goals, & roadmaps.• Established design standards & best practices, ensuring excellence across projects.• Conducted regular Design Reviews, mentored teams & monitored project execution for on-time, & on-budget delivery.• Managed client relationships, effectively navigating expectations & project deliverables - to ensure alignment & foster trust.• Identified & leveraged opportunities for scope expansion, deepening client engagement & contributing to business growth.• Worked alongside Pre-Sales Lead & Co-Founders in crafting pitches and developing competitive RFP proposals, driving the acquisition of new clients for HumanX.

• Managed end-to-end design strategy, coordinated design and development, and led a team of 2 designers to get the product ready for beta launch, and to design the future product for full-launch and scale up.• Spearheaded research and design experiments to refine customer value propositions, achieving product-market fit.• Crafted plans for two strategic partnerships, adding new product capabilities and tapping into existing customer bases, thus reducing costs and expediting go-to-market timelines.

• Led work streams and design teams to assess existing user experiences and reimagine customer journeys, processes, and digital product designs for clients across banking, insurance, technology, and e-commerce sectors.• Successfully nurtured client relationships, oversaw project delivery, and mentored internal teams.• Delivered projects such as omni-channel gamification strategy for credit card rewards management, conceptual design of mobile wallet, redesign of e-commerce platform, and transforming banking customer acquisition journeys.• Conducted comprehensive research to reveal customer pain points and facilitated workshops to pinpoint client challenges.• Responsible for end-to-end design deliverables across mobile and desktop, from wireframes to high-fidelity prototypes.• Standardised interaction design guidelines and enhanced design system’s accessibility for clients, improving product usability.• Reinvented north star product visions and designed future customer journeys, task flows, and screen flows.• Achieved a fast-tracked promotion to Senior Design Consultant (SHFS) from an Internship position.

• Worked on client-facing consulting engagements for clients across banking and insurance sectors.• Delivered more than 40 Usability Tests, 3 UX Audits, process and task flow optimisations, and end-to-end digital designs.

• Created UI standards and guidelines for the company’s products.• Defined a clear branding direction for the company’s product sales and online marketing.