Sofia Ugarte's Contact Information
Sofia Ugarte work email
- Valid
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Sofia Ugarte personal email
Sofia Ugarte Current Company
Majorel
- Website:
- majorel.com
- Employees:
- 4182
- Industry:
- Outsourcing/offshoring
Sofia Ugarte Work Experience
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Interim Project LeadMajorel May 20 - Oct 20 · 5 mosLuxemburg, Luxembourg, Luxembourg· Took over a business implementation project mid-way when lead PM left the company.
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Administrator SupportMajorel Mar 20 - May 20 · 2 mosLuxemburg, Luxembourg, Luxembourg· Supported the local Project Manager with daily tasks during the start of the COVID-19 pandemic while a business implementation project was ongoing.· Supported several lines of businesses with the creation and documentation of work at home processes as a business continuity measure.
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Real Time AnalystLuxemburg, Luxembourg, Luxembourg* Monitored statistical and trend real-time and intra-day data to ensure best timing for procedures, working alongside all levels of management. * Executed daily report analysis to identify active trends and historical customer and agent behavior. * Coordinated staffing utilization of over 400 agents to ensure optimal service level objectives set for the site. * Documented and improved several Standard Operating Procedures for the line of business. * Designed Tableau and Excel reports to continually provide different perspectives into agent behavior analysis. Show less
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Customer Service RepresentativeLuxemburg, Luxembourg, Luxembourg* Provided customer and tech support via chat to Netflix subscribers. * On the first week KPI results, obtained 2nd place in whole site. * Was promoted after 5 months to TL.
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Operations Team LeadLuxemburg, Luxembourg, Luxembourg* Provided tech guidance and support to teams of CSRs. * Coached on positioning and behaviors when working with difference customers. * Took note of trends reported by the agents.
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Waitress | Quality AssuranceChili'S Jun 11 - Dec 15 · 4 yrs 6 mosDallas, Texas, United States* Received and served patrons up to 6+ tables at a time. * Promoted goods to reach franchise sales goals. * Assured quality and presentation for received orders in accordance to company standards and customer specifications. -
English TeacherUanl Aug 09 - May 10 · 9 mosSan Nicolas De Los Garza, Nuevo Leon, Mexico* Taught and evaluated 300+ students throughout the term. * Coached students on public speaking and presentation skills. * Provided academical and emotional support to any student who needed it. -
Junior Project ManagerMajorel Oct 20 - Jan 22 · 1 yr 3 mosLuxemburg, Luxembourg, Luxembourg· Lead 6 business implementation projects from start to finish with different clients, spanning over several months with international stakeholders.· Assisted in the implementation of one business project based outside the country.· Assisted with the final stages of a facilities implementation project based outside of the country.
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Training CoordinatorChili'S Jun 13 - Dec 15 · 2 yrs 6 mosDallas, Texas, United States* As Training Coordinator my duties lie in making sure all personnel in my branch restaurant are properly trained and can perform their functions correctly. It is also my duty to make sure all processes and new training programs are unloaded and followed as indicated by the franchise. I must manage and track the capacitations each team member and trainer has had and must have, as well as making sure all training material and equipment is up to date. I must also design in-house capacitations to unload the training programs correctly, and to resolve areas of opportunity, as well as schedule the training calendar per month. Plus all my duties as Server.
Sofia Ugarte Education
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Masters in Project Management 2017 - 2019 -
International Relations 2006 - 2010
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Universidad Autonoma De Nuevo LeonInternational Relations 2006 - 2010
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Start your free trialFrequently Asked Questions about Sofia Ugarte
What company does Sofia Ugarte work for?
Sofia Ugarte works for Majorel
What is Sofia Ugarte's role in his workplace?
Sofia Ugarte's role in his workplace is Project Manager.
Which industry does Sofia Ugarte work in currently?
Sofia Ugarte works in the industry Outsourcing/Offshoring.
What is Sofia Ugarte's email address?
Sofia Ugarte's email address is sofia.ugarte@chilis.com
What schools did Sofia Ugarte attend?
Sofia Ugarte attended Eneb - Escuela De Negocios Europea De Barcelona, Eneb - Escuela De Negocios Europea De Barcelona. Universidad Autónoma De Nuevo León, Universidad Autónoma De Nuevo León. and Universidad Autonoma De Nuevo Leon.
What is Sofia Ugarte's role in his workplace?
Sofia Ugarte has skills like Entrepreneurship, Speech Writing, Creative Writing, Customer Service, Selling Skills, Strategic Planning, Self Driven, Stress Management, and Social Networking.
Who are Sofia Ugarte's colleagues?
Sofia Ugarte's colleagues are Mohammed Muqtadir, Mohammed Muqtadir, Marianela Escalante, Marianela Escalante, Magnoudéwa Sanda-Nabede, Magnoudéwa Sanda-Nabede, Esenam Adanuty, Esenam Adanuty, Thomas Mackenbrock, Thomas Mackenbrock, and Alexander Gorecki. and Dawid Kępa.
Who are Sofia Ugarte's peers at other companies?
Sofia Ugarte's peers at other companies are Hemant Gujral, Shashank Agrahari, Christos Efstathiou, Cristian Ecea, Prakhar Mehrotra, and Gayathri Sarangapani. and Digvijay Sharma. Sofia Ugarte's peers at other companies are Hemant Gujral, Shashank Agrahari, Christos Efstathiou, Cristian Ecea, Prakhar Mehrotra, and Gayathri Sarangapani. and Digvijay Sharma.