Scott Lewis

Scott Lewis Email and Phone Number

Principal Technical Program Manager At Servicenow – The Enterprise Cloud Company @ ServiceNow
2225 Lawson Lane, Santa Clara, CA 95054, us

Scott Lewis's Contact Details

Scott Lewis personal email

n/a

Scott Lewis's Current Company Details

servicenow.com

Servicenow

Principal Technical Program Manager At Servicenow – The Enterprise Cloud Company
2225 Lawson Lane, Santa Clara, CA 95054, us
Website:
servicenow.com
Employees:
5

Scott Lewis Work Experience Details

  • servicenow.com
    Director Software Enigineering Management
    Servicenow Sep 2023 - Present
    Santa Clara, Ca, Us
    Managed a team of senior developers and architects responsible for CMDB modeling and integrations.
  • servicenow.com
    Principal Technical Program Manager
    Servicenow Feb 2022 - Dec 2024
    Santa Clara, Ca, Us
    Manage programs across the Data Foundations portfolio of products including CMDB, Service Graph Connectors, Configuration Data Management (CDM) and Policy as Code Engine (PaCE). Successfully managed the V1.0 delivery of DevOps Config powered by CDM and PaCE. Additionally, support internal initiatives driving performance/scale, application telemetry and team restructuring. Finally, drive the semi-annual product development planning process.
  • servicenow.com
    Sr Staff Technical Program Manager
    Servicenow Jan 2020 - Jan 2023
    Santa Clara, Ca, Us
    Worked with Product Management, Development and Technical Alliances to launch the Service Graph Connector program to drive consistency, quality and performance into ServiceNow Configuration Management Database Integrations. This included integrations built by both ServiceNow and our partners.
  • servicenow.com
    Product Manager - Security Operations Business Unit
    Servicenow Jun 2016 - Dec 2019
    Santa Clara, Ca, Us
    Responsible for re-platforming of BrightPoint Security technology post-acquisition. Product Manager for the custom user interface implemented for the Security Incident Response product.Manager of Outbound Product Management team. Responsible for:1) Coordinating the go-to-market activities associated with the major releases.2) Developing collateral for major releases and field sales demos.3) Technical support of customer escalations.4) Managing the Product Advisory Council.
  • servicenow.com
    Vp Product Delivery
    Brightpoint Security, Formerly Vorstack (Acquired By Servicenow 6/2016) Feb 2012 - Jun 2016
    San Mateo, California, Us
    - Assist in the development and management of the product roadmap.- Manage agile development process and release cycle.- Provide technical sales support.- Ongoing customer support.
  • servicenow.com
    Sr. Director, Product Management
    Liveops Mar 2009 - Jul 2011
    Austin, Tx, Us
    Maintained technology roadmap to support $100M+ call center outsourcing services with a focus on improving agent quality and entering new business verticals.Defined product requirements.Functioned as Product Owner in agile development process.Performed Sales Engineering and Solution Engineering support for key customers.
  • servicenow.com
    Chair, Liveops Foundation Committee
    Liveops Jan 2008 - Jul 2011
    Austin, Tx, Us
    Responsible for corporate philanthropy program that won The Entrepreneurs Foundation Company of the Year 2008.
  • servicenow.com
    Sr. Director Of Client Services - Enterprise
    Liveops Aug 2007 - Mar 2009
    Austin, Tx, Us
    Built team of 10 people to provide Account Management, Professional Services and Customer Support to both platform and outsourcing services customers of the newly formed enterprise business unit.Worked with Sales to qualify opportunities in the pipeline.Managed key customer relationships.
  • servicenow.com
    Sr. Director Of Network Operations
    Liveops Aug 2006 - Aug 2007
    Austin, Tx, Us
    Responsible for improving service availability of the web and telephony platform through geo-redundancy, automated failover and other high availability practices.Managed $4M budget to support both corporate IT and the 24x7 service operations of on-demand contact center platform.Led team of 24 people including system administrators, network administrators, database administrators and network operations center (NOC) engineers.
  • servicenow.com
    Senior Director Of Client Services, Hosted Call Center
    Liveops Jul 2005 - Aug 2006
    Austin, Tx, Us
    Managed team of 3 people to provide Account Management, Professional Services and Customer Support for LiveOps first on-demand platform customers.Provided Sales Engineering and Solutions Engineering support for key customers.Co-inventor on US Patent 8009821 “Stores as call center resources”
  • servicenow.com
    Lead Program Manager
    Microsoft Jul 2001 - Jul 2005
    Redmond, Washington, Us
    Lead Program Manager – MSN OperationNetwork Operation Program Management lead managing PM team that supports planning, development, deployment and management of Internet facing services for MSN in the television space. These services include MSNTV, MSNTV2, Broadcast Services for UltimateTV, TV Listings for MSN and Windows MCE, Remote Record, etc.- Manage team of six direct reports that provide program management support. Focused on building capabilities in this young team.- Responsible for development and management of $20+ Million fiscal year budget.- Service lifecycle responsibility from envisioning phase through production deployment and management. - Manage internal customer relationship.- Develop and execute project plans through cross-functional teams.- Implement process improvements that improve service delivery.
  • servicenow.com
    Engineering Project Leader/Firmware Manager
    Axiohm Transaction Solutions Jul 1998 - Jul 2000
    Fr
    - Managed six person engineering team responsible for firmware development and validation on revenue-leading products in an ISO9000 environment. - Project lead for the $0.5 Million development of a USB interface. Negotiated third-party contracts and licensing to support internal development.- Responsible for recovery plan of firmware development for Axiohm’s latest Point-of-Sale printer products that now account for approximately $50 Million in annual revenue. - Worked with worldwide customer base to develop specifications and solve issues. Resulted in Asian printer products for Japan and Korea.- Worked with third parties to provide contract solutions to our product needs.- Coordinated development efforts between our other engineering sites in Wyoming and France.- Coordinated all engineering hiring.- Involved in new product planning process.
  • servicenow.com
    Senior Systems Engineer
    Intel Corporation Jun 1994 - Jul 1998
    Santa Clara, California, Us
    - Managed a team of four engineers and a technician who were responsible for, > Developing and deploying software tests and procedures to evaluate BIOS initialization of Intel chipsets. > Maintenance and upgrading of Intel’s Bus Master IDE driver for Microsoft Windows Operating Systems.- Worked with Microsoft Windows Hardware Quality Lab to assure that OEM platforms containing Intel chipsets obtained logo certification- Responsible for groups new college graduate and experienced hiring for PCD’s Manufacturing and Systems Engineering Group.- Championed the development of two courses at local colleges to train students in skill areas needed by Intel.
  • servicenow.com
    Senior Design Engineer
    Intel Corporation Sep 1990 - Jun 1994
    Santa Clara, California, Us
    - VLSI Design engineer working on iFX8160 and iFX880 Flash FPGA. > Performed logic changes and setup and performed full-chip simulation. > Provided CAD tool support including automatic array programming and verification, and circuit optimization tools. > Performed first silicon evaluation of the iFX8160.Senior Design Engineer – Intel Connectivity Division - VLSI Design engineer working on 89C127FX Modem Analog Front-End. > Implemented all logic changes required. > Managed tape-out process. > Performed first silicon design verification and debug.- Assisted in the development of expert system test vector translator for 82595 LAN controller.
  • servicenow.com
    Associate Development Engineer
    The University Of California At Davis Jul 1989 - Jun 1990
    - Developed laboratory experiments and trained students in computer design.- Ported real-time operating system from IBM PC to STD bus computer.- Managed industry donations.
  • servicenow.com
    Consulting Design Engineer
    Osiris Corporation Jun 1989 - Jun 1990
    - Co-developed hardware and software for innovative pointing device for the personal computer for engineering startup. This included microcontroller firmware and PC software development.
  • servicenow.com
    Design Engineer
    Luma Telecom Incorporated May 1988 - May 1989
    - Assisted in the algorithm and hardware development for patented color still-picture videotelephone modem. - Implemented modem in general purpose TI DSP.
  • servicenow.com
    Research Assistant
    The University Of Michigan Sep 1986 - May 1988
    Ann Arbor, Michigan, Us
    - Designed and built a high-speed, multi-channel current source for neural stimulation. This device was used in auditory research.
  • servicenow.com
    Development Engineer
    Eastman Kodak Company Jun 1984 - Aug 1986
    Rochester, New York, Us
    - Contributed to the development of patented image processing algorithms in a microfilm and paper scanning systems.

Scott Lewis Education Details

  • servicenow.com
    Cornell Johnson Graduate School Of Management
    Finance
  • servicenow.com
    University Of Michigan
    Signal Processing
  • servicenow.com
    Cornell University
    Signal Processing

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