▪ Lead operational standards, including cash handling, control of negotiable items, fraud prevention,controllable expense management, while maintaining customer privacy, and employee safety.▪ Provide best customer experience through employee mentorship and training▪ Coach team members on customer experience; have needs-based conversations and offer financialsolutions.▪ Partner with store leadership to achieve store and individual performance metrics.▪ Make sound decisions and timely problem resolution▪ Provide mentoring to Teller and Platform Staff to positively reinforce behavior and assist with staffdevelopment.▪ Deliver classroom and on-the-job training, and conduct quarterly regional meetings▪ Approve team member financial transactions using sound judgment and risk/loss mitigation.▪ Recruit, train, orient, and evaluate Tellers; support, mentor and coach team members.▪ Help led the team to increase banking product sales

▪ Achieved annual deposit, loan, and referral sales results by developing new client relationships bynetworking.▪ Established and deepened member relationships by resolving complex problems efficiently and turnedrequests and routine transactions into new opportunities▪ Solidified bank-client relationships and strengthened existing business relationships by understandingmember needs. Recommended best solution to achieve the financial goals of the bank member.▪ Increased company revenue selling loans, deposits, and investments to prospective customers.▪ Analyzed balances and sales trends to predict team member performance requirements and anticipatemarket trends.▪ Played a key role in identifying referral opportunities by engaging in conversation with small business,mortgage, and investment specialists to educate and guide customers to enhance their financial future▪ Optimized the customer experience by leveraging available resources and technologies▪ Improved department workflow, and productivity, decreased employee turnover and lifted retention to newheights

Harvard Square Financial center, Cambridge Massachusetts • Performance financial center’s weekly ATM cash counting balancing procedures.• Balance personal cash drawer on a daily basis. Including foreign currency exchange.• Monitored the Merlin Teller system and processed paperwork ensuring detail accuracy on every transaction, identified problems, corrected outages and escalated as appropriate.• Incorporated compliance and risk management procedures to protect the company and its customer ‘s information.• Proactively identified opportunities to enhance consumes’ satisfaction at the Financial Center.• Cultivated relationships while helping clients with their individual needs and referring to sales specialist.

- Columnist of SMEs Square on behalf of DTAC- Organize marketing events, seminars and exhibitions, CSR, CRM- Prepare collaterals both printed (brochures, advertorials, etc.)and online (banners)- Master of ceremony for important seminars

- To Control The Duties of Every Department- Develop a Company to get high profit- Coordinate between Organization ( internal & external )- To Report Accounting List For Head Office