• Crafted & implemented training materials and set up human resource protocols for a starter clinic.• Fashioned business plan including budgets for new location as well as business start-up costs.• Formed website articles to promote internet visibility.• Trained medical staff on clinic protocols & how to navigate Practice Fusion.• Established accounts & relationships with vendors including McKesson, Hoye's Pharmacy, LabCorp, Quest, AMLDx, and Allergan.• Mediated and cultivated the medical staff in accordance to the medical director's desires.

• Abstracted medical records according to NCQA Healthcare Effectiveness Data and Information Set (HEDIS) compliance.• Adhering to NCQA & HEDIS specifications to validate the quality of data abstracted by on-site nursing staff.• Assisted in HEDIS Consultant orientation in December.• Identified trends in chart abstraction tracking via HORIZON 2012 software. Followed up with physicians scoring below 80 % on medical record keeping initiatives initiated by various health plans. • Served as a subject matter expert on measures related to pain management and aging adults.• Aided in implement methodologies to retrieve medical records from non - par providers.• Maintained 98.5% accuracy rate. • Mastered the ability to navigate through all electronic medical records systems encountered.

• Developed marketing plan inclusive of strategic alliances with vendors and regional radiology clinics resulting in increased patient census.• Implemented training module for current / new employees resulting in effective time management granting physicians the ability to treat an additional 20 patients per day. • Sourced , interviewed , and retained physicians for multiple clinic locations. • Served as liaison between physicians and IT vendor during EMR transition. • Served as MA for physicians on high volume patient days reducing waiting room time. • Proactively approached all functions within the organization mitigating risks of bottlenecks.