Analyzed and processed facility claims according to the members' policy and the facilities contract. Maintained direct contact with providers nationwide daily. Promptly addressed payment inquiries. Collected additional information on acquired data.

* Analyzed and processed facility claims according to the members' policy and the facilities contract. * Maintained direct contact with providers nationwide daily. * Promptly addressed payment inquiries. * Collected additional information on acquired data.

Maintained direct contact with agents and policyholders nationwide and assisted with payment, underwriting and quoting software issues while providing a high level of quality customer service. Underwrote and maintained insured's policies. Processed policy change requests from agents and the insured. Daily communication with agents and the insured. Maintained and strengthened agent relationships

Provide a wide variety of administrative duties supporting the Account Management team, which is accountable for overall service quality and deliverables. Administered, analyzed and updated various client reports. Verified/Maintained the integrity of client information. Basic issue resolution. Liaison between operations, brokers and clients. Coordinated concurrent audit projects for multiple clients. Provided support for department VP with day to day operations

Analyzed and processed facility/provider claims according to the members' policy and the facilities contract. Maintained direct contact with providers nationwide daily. Promptly addressed payment inquiries. Collected additional information on acquired data.

* Continued pension administrator/process developer duties. * PENSION Administrator/PROCESS DEVELOPER * Managed the commencement and maintenance for multiple pension contracts. * Developed relationships with internal customers, annuitants, clients and brokers. * Provided superior customer service. * Led team developed to improve internal/external communications. * Established and led team created to celebrate employee achievements. * Created best practices manual for system documentation. * Facilitated multiple team/department functions. * Assessed and analyzed communication between departments to improve interdepartmental workflows. * Developed presentations and reference materials to enhance internal and external communication. * Created tool to track inter-departmental concerns. * Developed document guidelines used by multiple departments. * Used basic HR practices to develop a back-up workflow process.

* Lead the effort to develop and implement new or revised processes, procedures, initiatives. * Developed/Enhanced team metrics. * Created/Developed tools to help capture and analyze metrics. * Trained end users. * Audited the work/queues of the administrative team. * Liaison between the administrative team and multiple divisions. * Developed best practices manual for system documentation. * Oversaw small to medium projects and/or phases of projects of larger scope * Implemented new and/or modified processes, procedures, and initiatives. * Provided updates to business leadership regarding project status and implementation of new or revised procedures, processes, and initiatives. * Managed critical relationships with consultants and vendors, internal end users, and business customers/leadership.

Supervise, coache and develop a unit of administrators who perform core processing and administrative functions of the business unit. Effectively manage the output of the administrative team on a daily basis. Approve or deny transactions processed by team members. Handle referrals of unusual or extremely complex cases from the unit. Train new associates and make sure existing associates receive appropriate ongoing training. Assist in the development of the departments vision and strategy into unit goals and a vision. Perform other duties aa assigned or required.