* Wholesale customer care * Acted as customer advocate in solving different types of maintenance issues * Investigated and escalated into maintenance centers on behalf of customer * Provided customers with constant updates * Maintained internal summary reports

* Managed various complex purchase orders for hardware, software and services * tracked their progress * communicated status to clients and project managers * Managed special requests such as order expeditions, equipment returns, alternate sourcing etc. * Compared costs, obtained the best possible discounts * Involved in investigating and solving disputes that occurred * cooperated with vendors and sales * Supported billing process and invoicing system * involved in solving credit and payment issues and errors * Maintained internal summary reports