Shirley Anne Domadiego Email & Phone Number

Philippines

Fremont, California, United States

-Assist clients through chats and phone calls.-Handle appropriate follow-up calls and emails-Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction.-Creating tickets using JIRA and forwarding them to developers for troubleshooting technical issues.

-Discuss all features and all information about Oppo Philippines and Oppo Products. -Monitor, evaluate, or record training activities or program effectiveness/ Assisting in training course set up/ clear up before and/or after training event.Monitoring the sales and doing all reports/analysis reports for the region. Assist Training Heads in all programs that will be implemented.-Organize and develop or obtain training procedure manuals and guides and course materials such as hand-outs and visual materials/Keeping data of training materials up to date.-Sending out course evaluation (feedback) questionnaires following training courses and compiling/communicating feedback to the training manager.-Regional Audit

-Assist customers through chats, phone calls, emails and social media. -Handling UK customers. -Listen to customers’ concerns, issues and questions-Resolve customers’ concerns and answer customers’ questions to your best ability-Maintain a positive attitude and calmly respond to customers’ complaints-Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise-Refer issues and questions to managers if necessary-Prepare product and customer reports by gathering data collected during customer interactions

Providing feedback on students' progress and recommending areas for improvement.Formulating and delivering lessons that are conducted virtually.

Receiving payments and keeping track of all cash and credit transactions.