• Oversaw staff of over 200 employees to ensure compliance of light rail transportation and training operations.• Established and managed annual budget to ensure cost-effective operations.• Assessed and designed training materials for light rail operators to increase efficiency of onboarding and hiring processes, resulting in the ability to hire 10 employees instead of 4 every 7 weeks.• Provided training for over 30 employees on employee growth, excel, communications, ADA, and advancement.• Created hiring plans and documents including job descriptions and interview forms to streamline process. • Updated attendance process to clarify the process and set clear employee expectations. • Owned performance management process for salaried and union staff. • Represented company in hearings and public meetings. • Conducted investigations on employee and union-related matters.• Revised and administered policies and employee handbook in compliance with all labor laws. • Interpreted directives and developed communication handouts to facilitate employee understanding. • Implemented initial and remedial simulator to train operators. • Oversaw staffing and office set up for new line opening.• Served as subject-matter expert on compliance and requirements for development and implementation of in-house software assigning and tracking of operators’ assignments. • Participated in the recruiting process including interviews and selection as necessary.

• Led a staff of approximately 400 employees in the day-to-day operations of a transportation division and workforce management center.• Established and managed a multi-million-dollar annual budget to ensure cost-effective operations.• Guided managers in administering evaluations and disciplinary actions to set clear expectations and establish accountability across division.• Represented company in unemployment compensation hearings, arbitrations, and public meetings. • Developed and delivered training on employment law, communication, and customer service. • Performed daily audits of reports of customer service and operations to ensure compliance. • Oversaw and administered substance abuse testing program. • Developed best practice processes to streamline procedures and reduce overtime.

• Served as a point of contact for internal staff regarding all union-related questions and concerns. • Liaised with union representatives to establish an effective working relationship between management and labor. • Delivered training on labor relations, EEO, performance management, leadership, communication, presentation, conflict resolution, and negotiations.• Provided guidance in administration and interpretation of collective bargaining agreement and employee handbook.• Provided recommendations to management regarding employee issues and contract interpretation.• Coordinated labor relations activities for bargaining unit employees including grievance investigation, conflict resolution, and arbitration.• Participated in disciplinary review hearings and presented case findings. • Worked in partnership with leadership and attorneys in preparation for union negotiations. • Developed and revised policies and procedures to ensure compliance with employment law.• Provided support and direction to reduce absenteeism by approximately 6%, worker’s compensation costs by $2 million annually and training costs by $700K annually.

• Supervised 16 managers with 200 indirect reports and provided human resource support within technical training organization.• Guided managers and leadership in development and interpretation of policies and procedures. • As part of technical training group, served as internal liaison between HR and labor relation departments on employee-related issues and initiatives. • Provided organizational development consulting and recommendations regarding training and employee relations. • Met with union representatives to determine resolution of grievances, EEO and other legal claims.• Established and implemented policies for the Educational Development and Quality Assurance Department. • Developed and administered a $4 million annual budget. • Redesigned training process for various technical positions to ensure certification through pass/fail test series. • Developed and managed new management training program.• Developed and validated curriculums including Network Technician program. • Established recruiting, hiring, and compensation criteria for trainer, manager, and supervisor-level positions.• Maintained and updated onboarding program, improving retention and speed to productivity.• Delivered training on labor relations, EEO, performance management, leadership, communication, presentation, conflict resolution, and negotiations.• Established policies and processes for employee relations issues and client communications.• Improved consistent application of policies saving $500K annually in grievance, arbitration, and legal expenses.• Created and implemented a rotational training manager program to address future needs.

• Developed onboarding program for unionized employees. • Conducted courses and certified additional instructors for delivery to 5000+ employees. • Managed a multi-state team of 15 instructors including scheduling of assignments and doing performance reviews.• Managed, developed, and delivered laptop deployment training for field forces in 14 states. • Served as subject matter expert on Labor Relations for training organization.• Spearheaded Network Education and Training (N.E.A.T.) program providing after-hours training for roles within the network department, resulting in over 2500 participating employees, 80% of promotion offered, and 11 instructors promoted to management.• Successfully developed and implemented pass/fail guidelines.• Redesigned and managed Basic Installation and Maintenance curriculum, realizing approximately $170K in productivity gains in the first six months.

• Elected as Vice President four times for this local union that represents employees of several companies: US WEST, AT&T, ADT, Lucent, and Denver Public Schools. • Responsible for 2000+ members and 120 direct reports.• Member of district-wide joint labor-management committees. • Co-Chair of joint job re-training committee following layoffs.