Nancy Shepard

Nancy Shepard Email and Phone Number

louisville, colorado, united states

Nancy Shepard's Contact Information

Nancy Shepard personal email

n/a

Nancy Shepard phone numbers

Nancy Shepard Current Company

salzmanconsulting.com

Salzman Consulting, Llc

louisville, colorado, united states
Website:
salzmanconsulting.com
Employees:
3
Industry:
Research
Over twenty years' experience as a human-computer interaction specialist with an emphasis on user experience research including surveys, field studies, focus groups, customer panels, statistical analysis and usability testing. Successful in facilitating excellent working relationships between user interface designers, engineering and marketing groups. Skillful at interpreting and synthesizing large amounts of qualitative data for effective decision making. Experience with research project management, including research design, sampling methods, participant recruiting, screening and vendor management. Expertise in delivering research results including reports, presentations, video highlights and recommendations.

Nancy Shepard Work Experience

  • salzmanconsulting.com
    User Experience Research Specialist
    Salzman Consulting, Llc Apr 09 - Jan 11 · 1 yr 9 mos
    Louisville, Colorado, United States
    Analyzed pre-sales chat logs for Cisco to reveal conversation patterns around customer issues, evaluate chat agent efficiency, and reduce chat support costs. Also worked with Cisco to interview their online community of users and usability test new community page designs. Conducted a large web survey for Oracle, collecting data from over 10k Oracle site visitors focusing on their tasks and goals while visiting the site and whether they achieved them. Used this data to make recommendations to Oracle for improving their website. Show less
  • salzmanconsulting.com
    Usability Engineer
    Sun Microsystems Apr 06 - Jul 09 · 3 yrs 3 mos
    Palo Alto, California, United States
    Working closely with teams of interaction designers and web developers, conducted user research that informed design and product requirements for www.sun.com. Conducted remote usability studies, card sorts, and customer interviews. Conducted UI design sessions and cognitive walkthroughs. Part of a team that designed Sun’s B2C eCommerce system for customers and partners. Performed a series of usability tests during the design of Sun’s online store including product comparisons, configurations, and the store check-out process. Also conducted usability testing for many other www.sun.com design projects including a redesign of Sun’s home page and Sun product finders. Produced web metrics reports using Omniture Site Catalyst and also created reports using the Opinion Lab web survey tool. Show less
  • salzmanconsulting.com
    User Experience Manager
    Webroot Jan 05 - Mar 06 · 1 yr 2 mos
    Broomfield, Colorado, United States
    Managed a cross-functional user experience team for consumer and enterprise security products. Performed extensive up-front user research including customer site visits, phone interviews, surveys, user profiling, and comprehensive personae development. Other phases included user task analysis and modeling, card sorts, cognitive walkthroughs, usability testing, and prototyping. Provided the company with heuristic (expert) reviews applying usability best practices and user research. Also conducted studies of competitive products and established baseline usability metrics. Conducted a major usability review of Webroot’s website and made recommendations. Made presentations to company divisions to raise awareness of the user-centered design process and to integrate user-centered design into an Agile (SCRUM) development lifecycle. Show less
  • salzmanconsulting.com
    Human Factors Engineer
    Sun Microsystems Jan 00 - Dec 05 · 5 yrs 11 mos
    Palo Alto, California, United States
    Using user-centered design methods, improved the customer’s on-line experience by determining user requirements, developing personae, performing task analysis, designing user interactions, and writing design guidelines for development engineers. Influenced engineering departments to design architectural components and functionality to support product usability. Conducted user needs analysis and contextual inquiries and evaluated competitive products. Planned and conducted usability studies throughout the design and development cycle to confirm website design. Delivered usability testing plans and reports, UI specifications, usability testing highlight videos, heuristic reviews, and UI storyboards. Helped form a Sun Customer Advisory panel for ongoing customer research and product feedback for Sun web applications and the corporate web site. Worked with an interaction design team to redesign Sun’s Online Support Center web site. Show less
  • salzmanconsulting.com
    Usability Engineer
    Hewlett Packard Enterprise Mar 98 - Jan 00 · 1 yr 10 mos
    Houston, Texas, United States
    Consulted for the User Performance Engineering department of the HP Scanner Division concerning product usability issues. Conducted user research and usability testing for flatbed and handheld scanner hardware and software. Conducted competitive analysis of scanner products. Conducted remote usability testing for four HP divisions for a programmer's API web site and provided recommendations on this web site's design. As a member of a user interface design team, helped design both hardware and software interfaces for a portable scanning product. Also designed a highly successful wordless animation for this product showing users how to scan. Named in 10 international patents for user interface design and product concept for this scanning product. This product received several design awards, including an award from the Industrial Designers Society of America. Show less
  • salzmanconsulting.com
    User Experience Researcher
    Salzman Consulting, Llc Mar 17 - Dec 17 · 9 mos
    Louisville, Colorado, United States
    Website usability testing for Oracle and LEAN Kaizen research for DCP Midstream.
  • salzmanconsulting.com
    Senior User Experience Researcher
    Dell Technologies Jan 11 - Jul 15 · 4 yrs 6 mos
    Round Rock, Texas, United States
    Provided all user experience research for Dell Endpoint Systems Management products including usability studies, customer site visits, interviews and surveys. Worked with highly technical and complex systems management products and set up several voice-of-the-customer systems. Worked closely with the UX design team to do early research to gather product and user interaction requirements, usability testing during the design phase and gathered customer feedback during beta phases and after product launch. Also produced user task analysis and profiles (personas.) Conducted field studies for mobile device applications. Also conducted annual customer surveys to gather satisfaction rates and product enhancement requests. Worked within the tight schedules of an Agile development environment while producing solid, actionable data. Show less
  • salzmanconsulting.com
    User Experience Researcher For Oracle And Cisco
    Salzman Consulting, Llc Jul 15 - Apr 16 · 9 mos
    Louisville, Colorado, United States
    Oracle Cloud customer journey and experience mapping with web metrics analysis. Cisco seller research to optimize customer data and touchpoints.
  • salzmanconsulting.com
    Customer Experience Research Manager
    Travelport Apr 16 - Feb 17 · 10 mos
    United Kingdom
    Travelport is a Travel Commerce Platform providing distribution, technology, payment and other solutions for the global travel and tourism industry. With a presence in over 170 countries, over 3,500 employees and 2014 net revenue of over $2.1 billion, Travelport is comprised of:- A Travel Commerce Platform through which it facilitates travel commerce by connecting the world's leading travel providers with online and offline travel buyers in a proprietary business-to-business (B2B) travel marketplace. In addition, Travelport has leveraged its domain expertise in the travel industry to design a pioneering B2B payment solution that addresses the needs of travel intermediaries to efficiently and securely settle travel transactions.- Technology Services through which it provides critical IT services to airlines, such as shopping, ticketing, departure control and other solutions, enabling them to focus on their core business competencies and reduce costs.Travelport is headquartered in Langley, U.K. The Company is listed on the New York Stock Exchange and trades under the symbol "TVPT".

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Frequently Asked Questions about Nancy Shepard

What company does Nancy Shepard work for?

Nancy Shepard works for Salzman Consulting, Llc

Which industry does Nancy Shepard work in currently?

Nancy Shepard works in the industry Research.

What is Nancy Shepard's email address?

Nancy Shepard's email address is nlshepard@comcast.net

What is Nancy Shepard's direct phone number?

Nancy Shepard's direct phone number is +35314853452

What schools did Nancy Shepard attend?

Nancy Shepard attended San Diego State University, San Diego State University. University Of Colorado Denver, University Of Colorado Denver. and University Of Colorado Colorado Springs.

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Nancy Shepard has interests in Exercise, Exercise. Electronics, Electronics. Outdoors, Outdoors. Home Improvement, Home Improvement. Reading, Reading. Camping, Camping. Sports, Sports. Travel, Travel. and Home Decoration.

What is Nancy Shepard's role in his workplace?

Nancy Shepard has skills like Usability Testing, User Centered Design, Heuristic Evaluation, User Research, User Experience, Usability, Human Computer Interaction, User Interface Design, User Interface, Focus Groups, Usability Engineering, Research Design, Agile Methodologies, E Commerce, Interaction Design, Card Sorting, Human Factors, Requirements Gathering, Ethnography, Six Sigma, Section 508, Usability Labs, Statistical Data Analysis, Survey Design, Web Metrics, Omniture, Opinion Labs, Spss, and Nps.

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Who are Nancy Shepard's peers at other companies?

Nancy Shepard's peers at other companies are Cindy Lasky, Avril Young, Rogers Li, Ana Almeida, Sarah Villeneuve, and Ian Hanney. and Sophie Davies. Nancy Shepard's peers at other companies are Cindy Lasky, Avril Young, Rogers Li, Ana Almeida, Sarah Villeneuve, and Ian Hanney. and Sophie Davies.