• Monitored all restaurant operations and conditions to ensure quality product and service.

• Managed financials of restaurant• Designed branding and marketing• Hired, scheduled and managed staff• Gave oversight to all aspects of running a small business

• Hired staff from twelve countries• Managed Visa and international requirements• Designed and oversaw Training Program for International Staff• Recruited senior volunteers for work periods of 1-3 months• Placed and managed volunteers

• Provided strategic and tactical leadership to thirteen Store Managers, and this resulted in an increase of sales and profit. • Responsible for a district of over 150 employees and thirteen Caribou locations, and an average of two managers in training, and two training stores. • Daily managed all operations and administrative functions, including over $6 million annual revenue, expenses, inventory, human resources, customer service, and local store marketing. • Daily worked with Store Managers to exceed guest expectations, and to grow sales and maximize profit. • Ensure all stores were adequately staffed with quality Team Members and Shift Supervisors • Maintained management depth by regularly planning for succession, actively recruiting and critically selecting internal and external Store Manager Candidates. • Monitored and participated in all levels of training from new Team Member through District Manager. • Assisted Store Managers in the timely resolution of all issues, including but not limited to: MIS, employee/customer relations, supply chain management and asset management. • Followed-up on all customer and employee complaints and ensure necessary corrective measures at the store level • Coordinated all activities associated with timely new store openings. • Ensured effective communication (top down and bottom up) throughout the district, region and company. • Led company wide initiatives and events too include: Customer Satisfaction Survey, Catering program, Race for the Cure, and several local store-marketing projects.