Supporting the technology associated within the Investment Division and Risk Management – including the Trading Floor, operations within Russell in a timely manner to manage risk and ensure a reliable, scalable, production environment. Provide timely on-call support. Also responsible for interfacing with internal and external auditors requests.Providing coverage for change management of both internally developed and vendor provided systems. This includes ensuring that quality assurance and testing of systems and subsystems are accomplished prior to moving changes to production. A Senior Production Support Engineer is responsible for approving changes to the Russell production environment and ensuring all changes and processes are properly documented.Ensuring internal data integrity which includes daily global pricing, security master and many forms of Investment data. Also providing timely support for issues regarding Russell enterprise data, including data analysis, setup, troubleshooting, data queries, data changes, and reportingEnsuring that Russell systems are fully supported 24/7. This position will participate in planning and maintaining Business Continuity for internal systems.Managing vendor relationships, including planning for and organizing release updates, new installs, new equipment and software requests in conjunction with Corporate IT, business unit staff and vendor contact.Managing internal batch processes and data integrity, including pricing, security master, and trade dataDetermining technology support needs and assessing availability of resourcesCoordinating technology efforts with Corporate IT and the business unitsProviding support to business units in troubleshooting data issues and reaching resolutionPartial responsibility for vendor relationship management, including managing release cyclesPartial responsibility for decisions affecting the operational state of the internal production computing environment within Russell Investments

Provide technical assistance and support for incoming queries and issues related to business applications and internal support teams.Respond to queries either in person or over the phoneFunction as an escalation point for lower support teamsInterface with and support higher level engineering teamsBuild documentation and ensure it is maintainedTrain users and T1/T2 support staffRespond to email messages for business stakeholders and other IT teamsLead or participate in team projects and initiativesRun communications and support bridges for OutagesOther duties as assigned

• Attend to all escalations, critical incidents, and alerts from Netcool2, Sitescope, and Splunk for various processing applications (Windows Servers, Linux/Apache Web Servers, SAP, and other internal job management tools • Participate in 24/7 support help line and team on call rotation• Monitor and manage data file transfer for daily automated processing for all ADP Benefits, Vantage, Affordable Care Act, and Outsourced Benefits Administration client daily schedules• Implementation of new SAP scheduler jobs via client request for data transformation as well as connection setup for file receipt and delivery both internally and externally. Including installing executables, promoting code to test and production environments• Testing new interfaces and providing successful signoff• Testing the upgrade of internal and external applications and tools via Agile strategies• Documentation lead for new team processes and support procedures

• Act as support lead performing queue management, assigning production incidents to other support staff • Oversee the resolution and manage the progression of critical incidents • Coordinate with Sr. System Administrators, Database Administrators, or Network Engineers when appropriate to assist with incident resolution.• Investigate server process issues and file processing issues via querying/searching various client applications for various Unix server platforms• Work with other internal Varolii development teams to determine the scope of minor to moderate modifications being done to existing applications

• Provide technical support for all production Electronic Data Interchange/EDI interfaces from publish to subscribe adapter• Assist support team with break-fix analysis and production fixes• Communicate incident status to Business Focals, IT Focals, and Trading Partners relating to urgent high severity issues• Work with other application stewards, support teams, third party vendors, and Trading Partners to resolve message delivery issues using ITIL processes• Phone support for customer via production support line• Use internal search tools as well as work with Unix, AS400, SAP front end, and Windows operating platforms to identify and troubleshoot problems with data exchange• Participate in 24/7 on call pager rotation with other team members• Classify/track incidents and identify issues, trends, and problems and service calls for senior management via reports and problem log in order to assist in developing processes to improve support, and eliminate existing and potential problems • Participate in interface standard architecture designs via BizTalk mapping application for new integration requests, accurately inputting native and CMI formats into MTR (Message Transformation Repository) and document transformation rules• Provide adapter specifications based on analysis of interface requirements and existing standards• Teaming with Line of Business IT application stewards to create test plans and provide test data for data mappers and testers• Analyze and approve EDI mapping test results

• Provide technical support for all production EDI interfaces from publish to subscribe adapter• Analyze data failures providing tier one and communicate status to Business Focals, IT Focals, and Trading Partners• Work with other application stewards, support teams, third party vendors, and Trading Partners to resolve message delivery issues• Resolving tickets through ticket generating system• Give phone support for customer via production support line• Ensure service level agreements are met for production interfaces• Identify and troubleshoot problems with message delivery• Use internal search tools as well as work with Unix, AS400, SAP front end, and Windows operating platforms• Participate in 24/7 on call pager rotation with other team members• Manage severity one and two incidents to ensure quickest possible resolution• Track incidents and service calls for management reports and problem log• Help classify incidents and identify issues, trends, and problems• Assist in developing processes to improve support, and eliminate problems and potential problems• Ensure support processes are followed• Participate in and understand all aspects of interface architecture designs for all assigned integrations.• Provide adapter specifications based on analysis of interface requirements and existing standards.• Review data requirements provided by business customer and coordinate in a timely and accurate manner to resolve any discrepancies.• Accurately enter native and CMI formats into MTR (Message Transformation Repository) and document transformation rules• Consistently follow message specification best practices, and reuse applicable mapping patterns.• Team with Line of Business IT application stewards to identify and create test plans and provide test data for data mappers and testers• Analyze and approve mapping test results• Assist support team with break-fix analysis and production fixes

• Maintain company IT and Business Development project information for hundreds of projects in a central sequel database for global offices• Verify quality of project budget information; determine resource allocation, project status, and business case data for all projects for reporting• Facilitate and coordinate rollout of new PMO/Project Management Office processes.• Coordinate regular meetings with project managers and assist with updating project status, resource allocation, and project approval processes, and running Crystal reports.• Provide training to managers and IT staff on the use of the web tool functionality.• Provide application support of the web and windows version including troubleshooting technical issues and maintaining user id’s• Respond to user inquiries and adhoc requests for historical project information via support phone line and designated central e-mail inbox

Senior Graphics Technician Activities:Initial electronic set up, maintenance, quality checks, and finalization of books on a quarterly basis. Responsible for producing (creating, plotting and editing) client index report deliverable products (RMFA, IA,RPA,CPA,PA Services and Special Graphs) quarterly. Check and review final products prior to mailingCommunicate and interact with internal clients, (Client Relationship Managers, Performance Analysts, Requesters, Tech Support Line, Client Service, and Corporate Production Services). Project Coordination-Responsible for writing test plans, coordinating user acceptance testing between departments inside and outside of the company Plan meetings with supervisors and team leads, writing new procedures, and providing training for new processes

Production Resource Lead Activities:Production Support Lead – Support various groups in the performance area with special projects.Maintain business critical, client deliverable databases including access, excel, different proprietary software. Scanning and electronic delivery of reports, sorting and distribution of client bank statements. Support to supervisor in helping with the reallocation of work and the coordination of support staff.Team representative for group designed to help improve work processes