Review and analyze customer request for Short Payoff. Conduct analysis of market trends around the nation.Make recommendations to Sr. Management on cost analysis of Short Sales. Submit reports to Management as to data received from other business units, utilizing corporate tools in making sound business decisions in accepting short payoffs. Manual underwriting of Short Sale files. Reviewing appraisals and second opinion statements for the purpose of negotiating the settlement of a debtDirect contact with Private Investors and GSE’s regarding program guidelines and rules for acceptance of Short Sale/Deed in Lieu requests. Extensive foreclosure knowledge with regards to end to end processing from a Liquidation perspective.

Managed confidential customer information with the highest regard for personal security.Established a close partnership with Management of various Lines of Business to promote the departments agenda and to ensure goals are met timely with an emphasis on meeting Service Level Agreements.Direct contact with customer and potential customers to obtain stipulated agreements that were required for loan processing.Recommended outside vendors (Real Estate Agents) to customers for the purpose of purchasing properties.

Performed outbound call campaigns to solicit for new business. Instructed customers on other products and services offered by the association.General direction to customers regarding account status, approvals or referrals to other departmentsProvided general offerings to customers for outside lenders.