Oversaw day-to-day operation of one of the highest revenue-generating stores in the district. Managed all store operational issues, store maintenance, and administrative duties.Worked with employees to effectively promote corporate offers and deals; led employees to become one of the top sales team for promotional bundles in the district.Managed store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank.Conducted physical inventory, executed and monitor loss prevention and shrink programs. Recruited, hired, trained, evaluated, and counseled store employees. Developed and implemented employee performance evaluations and improvement plans.Provided exceptional customer service and ensure the employees also provide the same level of service. Resolved customer problems or complaints by determining optimal solutions.Implemented visual merchandising according to standards and guidelines as dictated by the corporate office.

Accurately and efficiently processed and recorded routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. Performed specialized tasks such as: preparing cashier's checks, personal money orders, and issuing traveler's check.Answered inquiries regarding checking and savings accounts and other bank related products.Initiated and open new accounts. Explained, advised, and promoted bank products and services to customers.

Helped ensure the store was clean, well organized, and properly merchandised. Made sure all store policies, procedures, and controls were followed.Planned, organized, and delegated work among staff.Assisted store manager by communicating, clearly, concisely, and goals and objectives to shift team in order to ensure effective store operations.