Sharmila Janakiraman

Sharmila Janakiraman Email and Phone Number

Sharmila Janakiraman's Contact Details

Sharmila Janakiraman work email

Sharmila Janakiraman personal email

n/a

Sharmila Janakiraman's Current Company Details

teamhgs.com

Hgs - Hinduja Global Solutions

Website:
teamhgs.com
Employees:
17856

Sharmila Janakiraman Work Experience

  • teamhgs.com
    Manager - Retail Experience
    Airtel May 06 - Oct 08 · 2 yrs 5 mos
    Gurgaon, Haryana, India
    Managed Customer Experience for 9 Airtel Relationship Centres (ARCs)
  • teamhgs.com
    Zonal Training Manager
    Tupperware Brands Nov 12 - Jul 14 · 1 yr 8 mos
    Orlando, Florida, United States
  • teamhgs.com
    Next Education India Pvt Ltd
    Next Education India Pvt Ltd Jul 14 - Jun 15 · 11 mos
    Hyderabad, Andhra Pradesh, India
    National Head - Learning & Development
  • teamhgs.com
    Group Manager Training
    Centum Learning Limited Nov 10 - Nov 12 · 2 yrs
    New Delhi, Delhi, India
    * Senior Process Trainer for Airtel products & processes (Postpaid & Prepaid) * Was a key member in the Training Team during some of the key process transitioning ( Quality, Platinum Contact Centre Experience, MNP, 3G & 4 G) * Undertook Coaching & training assignments for Tanishq showrooms (across Delhi, NCR & Punjab) * Soft skills & Communication Training for Punjab National Bank (Delhi & rest of North India)
  • teamhgs.com
    Business Manager - Shared Services
    Airtel Nov 09 - Oct 10 · 11 mos
    Gurgaon, Haryana, India
    * Platinum Centre - Contact Centre Experience * Managed Contact Centre KPIs * Responsible for overall Customer Experience improvement (Mobility, Telemedia & Collections) * Governance Audits- to improve Service Quality at the Call Centres * Identify Training Needs - to enhance productivity & effectively manage KPIs of the Contact Cenre -outsourced partner. * Handled special Projects for Reduction of Repeat Calls at the Contact Centre * Facilitated LBR (language based routing)
  • teamhgs.com
    Manager - Postpaid Operations
    Airtel May 08 - Nov 09 · 1 yr 6 mos
    Gurgaon, Haryana, India
    * Initiated processes for reduction of Repeat calls at the Contact Centre * Create Customer Delight initiaves & improved customer experience * Ensure Customer Satisfaction Measurement Actions being deployed uniformly. * Monitor and manage the Call Centers KPIs / operations at the partner locations. * Key contributor in the Six Sigma Project (Green Belt : CPC reduction and Reduce Customer Pain)
  • teamhgs.com
    Team Leader
    Airtel Oct 03 - Jun 06 · 2 yrs 8 mos
    Gurgaon, Haryana, India
    * Managed the KPIs for in house inbound Call Centre & subsequently for the Platinum Call Centre * Responsible for all the customer service impacting KPIs * Responsible for all HNI Accounts in Hyderabad.
  • teamhgs.com
    Head Support Division
    Idea Cellular Ltd Feb 98 - Mar 99 · 1 yr 1 mo
    Mumbai, Maharashtra, India
    Set up the complete process for back end operations called Support Cell. Managed Customer Communications (e mail, fax, mails, letters), Cancellation & Retentions, Insurance & Mediation Device
  • teamhgs.com
    Team Lead
    Vodafone Jul 96 - Jan 98 · 1 yr 6 mos
    London, Greater London, United Kingdom
    Voice & Non Voice Process. Credit Control, Customer Grievances, Billing & Bill Delivery Complaints.
  • teamhgs.com
    Immigration Officer
    Australian High Commission Sep 92 - May 96 · 3 yrs 8 mos
    Crescent, Saint Catherine, Jamaica
    * Handled the complete processing & qualification assessments for Immigration to Australia. * Customer Services on designated days * Visa Processing - Students , Visitors, Work Permits & Immigration
  • teamhgs.com
    Training Manager
    Hgs - Hinduja Global Solutions Jul 15 - Apr 16 · 9 mos
    Bengaluru, Karnataka, India
     Managing Training Team ( Team size of 20 Trainers, SMEs AUMs) for Service+ account (Idea Cellular-Platinum Process)  Develop and deploy quality monitoring systems to maintain high standards of multi channel customer contact  Establish strong employee management practices to build and improve internal brand equity  Identify and develop drivers of customer loyalty and retention  Facilitated employee lifecycle management through strategic Training interventions across Domestic LOBs  Facilitated employee development and retention initiatives through a comprehensive need assessment and enterprise wide implementation  Drive process improvement projects across programs.  Applying leadership, management and business skills to the training function.  Managed the hiring, staffing and maintaining of a diverse and effective workforce.

Sharmila Janakiraman Education

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Frequently Asked Questions about Sharmila Janakiraman

What company does Sharmila Janakiraman work for?

Sharmila Janakiraman works for Hgs - Hinduja Global Solutions

What is Sharmila Janakiraman's email address?

Sharmila Janakiraman's email address is sh****@****o.co.in

What schools did Sharmila Janakiraman attend?

Sharmila Janakiraman attended Annamalai University, Annamalainagar, Annamalai University, Annamalainagar, School Of Excellence (Soe), Symbiosis Institute Of Management Sudies Pune, Annamalai University, Annamalainagar, Hindu College, University Of Delhi, and Hindu College, University Of Delhi .

What is Sharmila Janakiraman's role in his/her workplace?

Sharmila Janakiraman has skills like Customer Lifecycle Management, Business Development, Channel Sales, Product Management, Pre Sales, Distributed Team Management, Sales Management, Broadband, New Business Development, Sales Operations, Channel Partners, Training, Telecommunications, Key Account Management, Team Management, Vendor Management, Crm, Call Centers, Management, Performance Management, Management Information Systems, Employee Engagement, Team Leadership, Customer Relationship Management, Customer Experience, Service Delivery, Soft Skills, Leadership, Customer Satisfaction, and Recruiting.

Who are Sharmila Janakiraman's colleagues?

Sharmila Janakiraman's colleagues are Mohamed Suhail, Bersilla Luoma, Jessi Comeau, Vanitha Raj, Shamair Lecky, and Annapurna Rao. and Zuriani Sulaiman.