Sharleen Pryke Email & Phone Number

Australia

South East Queensland

Write policies and proceduresTrain staffProvide required information and documents to clients.Prepare reports of client meetings to record the details for future reference.Submit client meeting reports to manager or supervisor.Provide support and assistance to other management teams.Audit all client liaison active accounts.Revise submission and accounts closure applications.Develop liaison with client service and collection department to provide required information and acquire necessary documents.Revise and distribute contractual referrals.Provide feedback to management on areas of improvements.Recommend implementation of enhanced processes.Plan and schedule monthly meetings with clients.Monitor client satisfaction through follow up on solving client issues and problems.Initiate measures to research and resolve client raised issues.Collaborate with clients to identify and implement value added service.

Brisbane, Australia

Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking, MAC referrals, Payments, bookings

Brisbane, Australia

Assisting clients with personal care activities. Providing companionship and support during daily activities. Performing household tasks such as preparing meals, laundry, shopping and cleaning.Assessment of new clients and updating clients care plans.