Shanquelia Summerville Email & Phone Number

Florham Park, New Jersey, Us

• Respond to all tolling and/or administration related customer inquiries by utilizing CRM(Oracle) and leveraging resources available through customer records, and knowledgemanagement systems.• Identify customer needs to ensure the customer is provided complete and accurate information.• Maintain a thorough knowledge of the company and client programs, policies, and technology.• Communicate effectively in a warm and empathetic manner.• Schedule appointments with superior to finalize client cases. • Adhere to confidentiality requirements and laws to ensure information is disseminated only toauthorized individuals.• Provide support to other positions/operations in cases during heavy workloads or absences.

Atlanta, Georgia, Us

• Build strong relationships with our Professional customers, execute a sales strategy thatsupports the organization's goals and increases the company's market share.• Engage with customers in a positive and professional manner via phone and online (SalesforceCRM), answering customer inquiries, resolving customer issues, and determining customerneeds to provide appropriate solution.• Suggest related items or services to complement products purchased, to achieve individualsales goals.• Manage the full sales cycle for their book of business and are responsible for attaining assignedsales plans and gross margin targets.• Collaborate with channel partners, generating interest, qualifying prospects, negotiatingprojects, and closing sales.