● Developed sales training materials such as videos, presentations, and sales tools (email templates, checklists, proposals, partnership insights, process documents)● Conducted onboarding of new hires● Provided 1:1 coaching, role playing, OJT, and pipeline reviews for sales teamlooking for areas of opportunity and growth● Conducted smarketing meetings with members of sales, marketing, and clientservices to discuss current pain points and solutions● Wrote SLA’s to establish accountability between sales and marketing● Worked with IT to implement new CRM features to improve sales processes● Created client profiles, buyer personas, and built buyer journey maps● Established and reviewed sales metrics and KPI’s

● Presented WIOA seminars to discuss with sourced leads about the benefits ofMicrotrain and the services available to eligible WIOA participants● Served as a team lead to sales team of 12 program directors● Mentored new hires during onboarding process● Created yearly strategic plans

● Engaged leads through the sales funnel; proactively providing follow up,engaging content, and career guidance● Held career planning meetings to review client resumes and discuss skill gaps,job search strategies, training, certifications and job placement assistance● Built relationships with strategic partners to improve client experience● Presented Microtrain services to job clubs, church groups and networking groups

● Conducted sourcing through LinkedIn, job fairs, job boards (Indeed, Dice, CareerBuilder, Glassdoor, Monster), networking groups such as Linkedin Chicago● Made outbound recruiting calls for participation in WIOA program● Assisted inbound sales calls● Reviewed resumes for IT and Management candidates

● Recruited new students utilizing SPIN selling strategies techniques● Developed individual academic plans (IAP’s); counseling students on academicrequirements, career interest, admission requirements, and transfer credit● Facilitated new student orientation for the admissions departmentKey Accomplishment:Led a team of 11 Admission Representatives that crafted Open House events that led to the overall increases of enrollments by 22%; resulting in an average of 18 starts per term.

● Performed consultative selling to enroll student and ensure proper degree placement● Mentored students through the registration processes and conducted orientation● Educated students on the commitment of completing a higher education degree,admission requirements, program curriculum, and transfer requirementsKey Accomplishment:Honored with Admissions Team Leadership Award in February 2009 for overall balanced performance; averaged 22 starts per term.

Sourced, recruited, interviewed, and hired talent for job requisitions. Monitored labor market trends for salary negotiations. Completed onboarding for new hires. Developed succession plans for promotion of employees. Conducted exit interviews and termination meetings. Managed the HRIS system for employee records tracking. Created employee handbook and policy materials. Presented health benefits and company policy workshops. Key Accomplishments: ♦ Implemented an HRIS system for employee record management that streamlined the onboarding of new employees, PTO tracking, and employment records for employees and management teams across the country. The HRIS implementation resulted in more efficient and accurate records management. ♦ Standardized the New Hire Orientation process that created a consistent message for employees across all regions of the country. This improved company culture and created a cohesiveness within company brand.