Oversaw an interdisciplinary team of 15 staff and Business Development Managers, managing all corporate business operations and broker relationships for the delivery of commercial insurance products to clients. Cultivated strategic broker relationships and business partnerships to optimize account management and service excellence. Ensured zero errors across all policy documents and effective credit control in daily operations.

* Direct daily business operations, overseeing a cross-functional team of 24 personnel to provide superior account services. * Earn recognition for exceptional customer service in a major client-facing role, managing the timely identification of and response to all customer service needs. * Position this small brokerage firm to achieve large-scale recognition within the insurance industry of Dubai, U.A.E. while playing a direct role in profit growth. * Ensure superior regulatory compliance with industry and federal regulations. Show less