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Shagufta Iqbal Email & Phone Number

Critical Incident Manager at Accenture
Location: Noida, Uttar Pradesh, India 3 work roles 3 schools
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Current company
Accenture
Role
Critical Incident Manager
Location
Noida, Uttar Pradesh, India
Company size
636296 employees

Who is Shagufta Iqbal? Overview

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Quick answer

Shagufta Iqbal is listed as Critical Incident Manager at Accenture, a with 636296 employees, based in Noida, Uttar Pradesh, India. AeroLeads shows a matched LinkedIn profile for Shagufta Iqbal.

Shagufta Iqbal previously worked as Major Incident Manager at Ntt Data Services and Academic Counselor at Vedantu. Shagufta Iqbal holds Bachelor Of Business Administration - Bba, Business Administration And Management, General, 88% from Integral University, Lucknow, Uttar Pradesh.

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Accenture

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Profile bio

About Shagufta Iqbal

Hello everyone, This is me Shagufta Iqbal. Currently I am working with NTT Data as a Major Incident specialist more than 2 years( Certified ITIL V4 Foundation).I am having experience Major Incidents, request management, SLA and OLA management in multiple accounts.Worked on reporting and dashboard to achieve clients satisfaction.Coordinate incident bridge calls for quick and prompt resolution.I am responsible to oversee and own the high priority incidents (P1 and P2) by sending triage, bridge invite , MIM communication and timeline to resolve the issue. Review, monitor, communicate and escalate all the process and final outcome of the incidents.Have intermediate hands on change and problem management. I have worked on creating, updating , closing the incidents and request.I have performed the breach analysis when the incidents has been breached.Worked directly with incident lifecycle coordinator to provide initial incident response.

Current workplace

Shagufta Iqbal's current company

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Accenture
Accenture
Critical Incident Manager
Noida, UP, IN
Website
accenture.com
Employees
636296
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3 roles

Shagufta Iqbal work experience

A career timeline built from the work history available for this profile.

Critical Incident Manager

Accenture

Noida, Up, In

Major Incident Manager

Current
Ntt Data Services

Delhi, India

Accomplished Major Incidents Specialist with a proven track record of effectively managing and resolving critical incidents in complex IT environments.Led response efforts for major incidents, minimizing downtime and reducing financial impact for clients.Mentored and trained incident management teams, enhancing overall proficiency and efficiency in handling critical situations.

Feb 2022 - Present

Academic Counselor

Vedantu

Uttar Pradesh, India

I was working as Academic Counselor. I have worked closely with clients and built some key relationship. I have to deal with different clients belongs to different countries and provided the necessary information about the services of Vedantu.

Jun 2021 - Dec 2021
Team & coworkers

Colleagues at Accenture

Other employees you can reach at accenture.com. View company contacts for 636296 employees →

PJ Paul Jefferson Clarence Paul Jefferson Clarence Colleague at AccentureChennai, Tamil Nadu, India View → SS Sandeep Shenoy Sandeep Shenoy Colleague at AccentureBengaluru, Karnataka, India View → KU Khushboo Upadhya Khushboo Upadhya Colleague at AccentureMumbai, Maharashtra, India View → VH Veena Hanwat Veena Hanwat Colleague at AccentureMumbai, Maharashtra, India View → CP Cesare Pizzuto Cesare Pizzuto Colleague at AccentureRome, Latium, Italy View → JN Johnson Nguyen Johnson Nguyen Colleague at AccentureUnited States View → PP Piotr Pośnik Piotr Pośnik Colleague at AccenturePoland View → CC Carmine Cesarano Carmine Cesarano Colleague at AccentureGreater Naples Metropolitan Area, Italy View → SS Soumya Sanjay Soumya Sanjay Colleague at AccenturePune, Maharashtra, India View → JC John Carlo Alcantara John Carlo Alcantara Colleague at AccentureSan Miguel, Central Luzon, Philippines View →
3 education records

Shagufta Iqbal education

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 88%

Integral University, Lucknow, Uttar Pradesh

Graduated with a Bachelor of Business Administration (BBA) degree from Integral University. Maintained a consistently high percentage.

Intermediate, Accounting, 60%

Ratna Memorial Public School

High School, Science Background, 9.2 Cgpa

Central Academy Schools
FAQ

Frequently asked questions about Shagufta Iqbal

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What company does Shagufta Iqbal work for?

Shagufta Iqbal works for Accenture.

What is Shagufta Iqbal's role at Accenture?

Shagufta Iqbal is listed as Critical Incident Manager at Accenture.

Where is Shagufta Iqbal based?

Shagufta Iqbal is based in Noida, Uttar Pradesh, India while working with Accenture.

What companies has Shagufta Iqbal worked for?

Shagufta Iqbal has worked for Accenture, Ntt Data Services, and Vedantu.

Who are Shagufta Iqbal's colleagues at Accenture?

Shagufta Iqbal's colleagues at Accenture include Paul Jefferson Clarence, Sandeep Shenoy, Khushboo Upadhya, Veena Hanwat, and Cesare Pizzuto.

How can I contact Shagufta Iqbal?

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What schools did Shagufta Iqbal attend?

Shagufta Iqbal holds Bachelor Of Business Administration - Bba, Business Administration And Management, General, 88% from Integral University, Lucknow, Uttar Pradesh.

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