Responsible for Product vision, strategy, and roadmap for Cox Automotive's Common Experience design system, core Connect CRM user experience, and Connect mobile app. Actively engage with customers and internal stakeholders to identify and prioritize user and market problems. Define and socialize vision for the future of user interface reuse across the enterprise, including the use of enterprise design system and repo tools like NX. Coordinate between management, Product Owners and delivery teams to ensure visions are understood and can be delivered on.

Served as Lead Product Owner for Connect CRM's reporting platform used by thousands of car dealers to manage their sales business. Drove a strategic shift in how the platform solved for user reporting needs that increased data consistency, reduced time to market, increased solution flexibility for users, and decreased costly manual report creation requests by 40%. Managed roadmap and backlog for reporting product, coordinated with and gathered feedback from internal stakeholders and end users, and managed release communications to stakeholders and users.

Served as a product owner for a large scale business intelligence platform supporting the U.S. Treasury Department's payment systems. Worked with key subject matter experts and stakeholders to understand and clearly define business problems and cast the vision for the future state of the product. Used tools like product roadmaps, value proposition analysis, and business model canvases to communicate the product vision to stakeholders and customers. Leverage knowledge of cloud computing and technical architecture to be the “glue” between the technical team and the business; ensuring that the platform was built to deliver a versatile set of core capabilities that could be utilized to solve a variety of business problems.

Product Owner for ClearStar's drug screening and identity verification products. Maintained requirement backlog and lead weekly refinement sessions with development team. Served as second tier support for Client Support team and provided training on new enhancements.

Served as a product owner and business analyst for a long-term data warehouse project supporting the U.S. Treasury Department's payment systems. Maintained backlog of requirements. Worked with users, subject matter experts, and others in the business to analyze, define, and document business problems and requirements. Reviewed and approved delivered software to ensure it met defined requirements. Performed root cause analysis of production issues, and clearly communicated findings to management and stakeholders.

Managed budgetary reporting to senior management for a large, multi-year software development project. Provided project management support; including release scheduling for a large development and multiple testing teams; and implementation of new SDLC methodology. Identified and implemented process improvements for budgetary reporting, vendor invoicing, and resource tracking and reporting.

Worked with a core product development team to identify new online content and publishing products. This included market and competitor research and requirement definition for new products and solutions.

Worked directly under the CEO to analyze, define, and improve business processes; and developed and implemented KPIs to improve organizational performance and realize efficiencies. Defined requirements and managed implementation of real-time performance measures and dashboards used on production floor.

Assisted constituents, fielded their questions, organized questions into a database, and provide regular news updates to the Congressman related to events in his district.