Customer Service Representative
Triple-S Salud
San Juan Puerto Rico
I served customers by providing information about their accounts in all matter related to health insurance. account status; credits, debts. Claim status; product and service information resolving all kind of situations.I Maintained customer records by updating account information. I resolved service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or… Show more I served customers by providing information about their accounts in all matter related to health insurance. account status; credits, debts. Claim status; product and service information resolving all kind of situations.I Maintained customer records by updating account information. I resolved service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Show less