Serge Churkin Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Developed, troubleshooted, and tested HTML email templates in Adobe Marketo and Salesforce, utilizing nested tables and inline CSS for cross-email client compatibility and responsiveness.- Optimized email design and content to improve engagement and conversion rates, while following best practices for email deliverability.- Coded landing page templates to ensure a balance between positive user editing experience, easy navigation, and functionality, optimized design and content according to brand guidelines and customer preferences.- Incorporated Marketo variables to enhance customization and dynamic content in marketing templates.- Styled Marketo and Salesforce forms to ensure smooth integrations on client’s web pages.- Successfully migrated assets from various platforms and sources to Marketo while optimizing and shortening the code, ensuring data integrity and adherence to specific requirements.

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- HTML5/CSS3- SCSS- JavaScript- jQuery- APIs- Responsive design- React - Firebase- GitHub and collaboration

Niagara Falls, Ontario, Canada

Niagara Falls, Ontario, Canada

Phuket, Thailand

Oversaw inbound tourism operations in Phuket region.- Developed strategies and working plans to increase revenue and efficiency - Analyzed sales and determined weekly, monthly and seasonal goals- Budgeted, hired, trained and created effective schedules for guides, sales representatives and coaches- Evaluated, maintained, planned and monitored team’s work performance, improved efficiency and motivation- Inspected hotels and tour locations- Communicated with suppliers and hoteliers, discussed and negotiated rates and contracts- Obtained and tracked guest’s feedback, handled complaints and achieved satisfaction- Developed new tour itineraries, established service rates, determined sales targets- Updated website content: excursions, rates, news - Provided 24/7 Emergency support of operations/customers/agencies and employee’s issues

Phuket, Thailand

Quality control and performance evaluation in Phuket region.- Developed and updated administrative policies and guidelines to maintain high quality of operations- Obtained and tracked guest’s feedback, resolved complaints and achieved satisfaction- Monitored, supervised, evaluated and increased performance of guides, sales representatives, transfers and coaches- Inspected hotels and locations - Provided 24/7 emergency support of operations, customers, agencies and employee’s issues- Worked with fam trips: coordinated travel agent's inspections, promoted and presented the services- Handled inventory and orders of uniforms, bus stickers, information and advertisement materials

Phuket, Thailand

Managed arrivals/departures, bus and boat transfers in Phuket and adjacent regions.- Scheduled daily traffic, assigned duties for drivers and guides- Booked and followed up VIP services (airport fast-tracks, executive cars, individual guides)- Collected and summarized weekly information about hotels condition at Phuket region (renovations, constructions, infrastructure problems, issues) - Ordered, printed and inventoried welcome packages and brochures- Provided emergency support of operation issues- Participated in corporate software functionality development- Participated in monthly and seasonal work planning

Information Technology

Activities and Societies: - HTML5 / CSS - SCSS - Javascript - jQuery - React and Firebase - Restful API - Command Line - Git.

Postgraduate Diploma, International Business, 82% Gpa

Postgraduate Diploma, Tourism And Hospitality Management

Choral Conducting