Serena P. Email & Phone Number

Responsible for delivering counseling and support to executives, managers, and associates of Bank of America/Merrill Lynch and Private Bank. Work closely with Line of Business and HR partners to resolve complex/higher-risk cases and escalations. Uphold the Bank's risk management framework by ensuring that concerns are identified, debated, and managed appropriately. Other key partnerships include Internal Enterprise Investigations & Employee Relations Investigations, Legal (Employment & Regulatory), Global Compliance and Operational Risk, Audit, Supervision (Central Supervision), Licensing & Registration, Global Information Security, Corporate Security, Protective Services, Threat Management, Life Event Services, and Accommodations.