Serajum Monira Email & Phone Number

Dhaka, Bangladesh

Dhaka, Bangladesh

• Formulate business strategy with others in the executive team • Design policy that align with overall strategy• Implement efficient processes and standards • Coordinate customer service operations and finds ways to ensure retention.• Hiring, Training and evaluating employees and taking corrective action when necessary. • Developing, reviewing and improving administrative systems, policies and procedures. • Planning scheduling and promoting office events, including meetings, conferences, interviews, orientations and training sessions. • Manage contracts and relations with customers, vendors, partners and other stakeholders• Evaluate risk and lead quality assurance efforts• Oversee expenses and budgeting to help the organization optimize costs and benefits• Mentor and motivate teams to achieve sales target• Report on operational performance and suggest improvements.

• Accomplishes department objectives by supervising staff and organizing and monitoring work processes. • Achieving the daily sales target and ensuring the customers are getting the service delivered within 48-72 hours. • Ensuring the day to day Facebook and Instagram Marketing • Maintains staff by recruiting, selecting, orienting, and training employees and developing personal. • Accomplishes staff job results by coaching, counseling, and disciplining employees. • Plans, monitors, and appraises job results. • Conducts training. • Implements and enforces systems, policies, and procedures decided by the company • Maintains safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations. • Completes operations by developing schedules, assigning and monitoring work, and gathering, resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures. • Controls expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions. • Provides quality service by enforcing quality and customer service standards • Contributes to team effort by accomplishing related results as needed.

• Providing administrative support to ensure the smooth running of the office Ensuring regular and routine cleaning of all surfaces and maintaining a high level of hygiene • Responsible for housekeeping of office buildings • Custodian for management of office stationery supplies including maintenance of stock list of stationary, of as required by staff, and keeping a log of distribution. • Establish and maintain appropriate filing and information flow systems including filing of deeds, utility bills, etc. • Performing and documenting routine inspection and maintenance activities (e.g. electricians, carpenters, etc.) • Communicating with the merchant and HUB managers time to time for the update of smooth business running. • Preparing documentation, weekly presentation on business update and presenting. • Organizing different events (Business outing, Indore activities, workshops, town hall etc.)

Dhaka, Bangladesh

• Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and order & reordering supplies. • Providing real-time scheduling support by booking appointments and preventing conflicts. • Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations. • Business report writing, transcribes minutes from meetings, create presentations, and conduct research. • Maintain polite and professional communication via phone, e-mail, and mail. • Translating the Government letters to make it understandable to the foreign people.

Dhaka

• Lead Generation (Marketing, Research- researching market and looking for leads for campaign • Data processing: Setting real time schedule for yoga clients internationally by creating their profile online and updating the yoga/ gym schedule. • Data scraping: researching and updating international business profiles from financial web update from particular Apps/ website. • Tagging and Categorizing: Tag/ categorize individual items of fabrics according to the form, type, color and design. • QA( Quality Assurance) of service.

Bangladesh

• Attending inbound and outbound call.• Collecting consumer’s feedback.• Updating consumer’s feedback to Salesforce CRM.

Master Of Arts - Ma, English Literature

English Language And Literature, General