Responsible for collaborating with Senior Sodexo Leadership across all US Market Segments and Service Operations to incorporate our WFM methods and Data Analytics into the evaluation of and development of our Labor strategy, execution and deployment.

Kitchen and home appliance retailer. Left after 1 year. Went bankrupt the following year.

Toy Store. Wonderful, but challenging first job out of college with what was at the time a highly impactful Management Training Program. Much of what I lean on today was learned from this experience. I was a Toys R Us Kid.

Collaborate with senior Sodexo leadership across the US and Canada to incorporate workforce management (WFM) data analytics into the organizational development of the enterprise’s labor strategy. Serve as senior influencer, strategist, coach, and mentor to segment leaders. Drive continuous improvements of WFM and human capital management (HCM) strategies and initiatives. Quickly adapt to changing market conditions as well as environmental factors (i.e., global pandemic) to achieve financial and operational goals. Continually innovate and optimize process, procedures, and data-informed/driven decision-making. Show less

* General Manager, Danvers, MA; Woburn, MA; Acton, MA * Coordinate and manage all store operations including customer satisfaction, staff development and morale, merchandise presentation, inventory control/loss prevention, labor planning, systems development and implementation, sales, and profit. * Results through improved store culture and morale, communication of goals, standards and accountability through associate engagement and training include: * Developed several managers and hourly associates for promotion and developmental programs. Show less

* Multi-unit support role for District Managers and Best Tech concept stores. * Best Tech Market Manager, Region 11, MA/NH (11/2008 - 4/2009, position funding eliminated) * Multi-unit role directing Best Tech Pilot initiatives of 6 stores in NH, and MA. * Direct report to the Regional Vice President, in coordination with 4 District Managers.. * Develop, communicate and implement Best Tech programs, procedures, policies and initiatives. * Ensure company and Best Tech goals for sales, services, payroll, profit, customer satisfaction, inventory, shrink and expense are attained through the consistent execution of operating plans and training. * Assess performance of store associates and managers, coach for improvement. * Results through store visitation resulted in improved Customer Satisfaction Survey ratings in 5 of 6 stores

Responsible for collaborating across Senior US Sodexo Leadership across all Segments and Service Operations to incorporate WFM Data Analytics into the organizational development of our Labor strategy. Serve as an essential WFM influencer, strategist, coach and mentor to our Segment Leaders in Hospitals, Universities, School Services, Seniors, Government, Corporate Services, Airlines, Energy & Resources, Sports & Leisure and Service Operations. Through the utilization of performance and trending data, with engagement of our targeted partners, I lead the aligned WFM/HCM strategy and initiatives to improve Labor and Kronos operational efficiencies. FY2020 impact demonstrated the vital effect of our data analytics and labor strategies, enabling teams to adjust to the changing landscape of our business, minimizing the financial impact. This effort contributed to Sodexo’s industry leading performance through the pandemic.

* Managed, innovated and communicated results and expectations of: Instore Pickup, Internet Fulfillment and Delivery of customer online orders * Customer Insights, Payroll Systems and Processes * Physical Inventory Processes * Instore Mobile Technology and Communication Devices * pilot programs, systems and process * receiving systems and processes * store operational Policy & Procedures. * Optimized instore pickup, internet fulfillment center and delivery processes, storage systems, order forecasting and communication of sales metrics. * Spearheaded multiple innovative concepts from development to pilot to rollout/decommission.. * Successfully fostered a culture of the “Voice of the Stores” within Store Operations and supporting departments at the Home Office. * Cultivated advancement through mentorship, direct communication and accountability with direct reports earning multiple internal promotions.