In my role as a Client Relationship Manager I am responsible for managing a number of client relationships, using effective communication to ensure that their business requirements are understood and shared within the organisation. I ensure that CDL’s approved governance process is followed arranging, preparing and completing regular strategic review meetings. During these meetings clients share company aspirations giving me the opportunity to align these with CDL’s objectives and manage expectations. Understanding CDL's strategic aspirations and targets is a key part of role and ensuring that I meet individual targets assists CDL in its continued growth plans. Responsible for accurate forecasting I ensure that CDL’s CRM system is updated with quotes, orders and prospects detailing accurate delivery dates and costs. Providing investigative support and feedback on escalated issues to clients or colleagues as required. Manage client projects to achieve business objectives. Position held since 2011.

Providing support for over a 1000 users from students to adult learners and staff.> Install, support and maintain hardware, software and network > Network security, virus detection/deletion etc.> Supporting staff ensuring they make full use of the ICT equipment available.> Installing and supporting Audio Visual equipment> Completed adult learning sessions> Attended local feeder schools to provide ICT supportMy time at St Thomas More not only provided me the opportunity to develop my technical knowledge but the environment to develop my personal skills. Working closely with pupils, adult learners and staff allowed me to work with different audiences adapting my approach to suit.