Branch and Remote Call Center Manager Lewisburg, Tennessee(Position terminated due to mass company layoff affected by Covid-19)Partnered with the Region Director of Operations in helping to develop and train multiple branch teams within the area. Responsible for the daily operations of a 1 million dollar location. Within 3 months, promoted to also overseeing the Remote Call Center. Streamlined branch and call center weekly meeting format now used as company standard Increased branch and call center loans by 30%Increased profit margin 22% over previous year

Driving exceptional results for a nationally known DSO. Through operational excellence with a passion for developing high performing teams and leaders for a 9.2 million dollar region. Engaging, driven, strategic leadership with a strong track record of success in talent development, operations and building winning team cultures to provided financial profitability and the best patient experience.

Overseeing aspects of a $2.0 million, multi-clinician dental practice. Responsible for daily non-clinical operations including patient satisfaction, revenue, profitability, staff performance and development. Ability to apply business and leadership skills has lead to great results including: -Built strong doctor relations and increased staff moral.-Asked by Regional Manager and Director of Operations to share best practices on multiple regional and territory conference calls.-2014 Aspen Dental All Star Award recipient for reaching above company target goals.-Grew business in 2014 20% over prior year.

Reported to the Regional Director of Operation for this national chain of over 617 stores with annual sales of well over $600 million dollars. Responsible for the full administrative and optical services operations of this unit with annual sales in excess of three quarters of one million dollars. Supervised the actions of 8 employees in providing optometrist prescription fulfillment, guiding the customer in frame selection, proper frame fit, correct lens measurements, customer lens selection, and final lens and frame facial fitting. In addition these results were achieved:-Started and conducted large customer education seminars on vision health & insurance benefits.-Frequently asked to chair partner training events to increase sales and office performance.-Asked to manage two locations for eight months to aid in location manager selection.-In the first year of employment, was asked with 7 other General Managers from Canada, the United States and Puerto Rico, to visit Corporate Headquarters to share our procedures that made our locations so profitable. Many of these were implemented company wide to increase overall profits.

Responsible to the store manager of this 630 store international retailer with over $600 million in revenue for the recruiting, hiring and training of the store staff. In additional inventory management, product merchandising, the stocking team for new merchandise, product displays, loss prevention and payroll scheduling fell under this position for this store with nearly $2.0 million in annual sales.

Directed the sales force, staff scheduling, training, payroll, staff selection, and performance reviews for a staff of as many as 100 during holiday periods in this store with $2.3 million in annual sales. In addition managed inventory, merchandising, new item stock team, product displays, loss prevention, payroll and scheduling.