Fostered strong client relationships and delivered exceptional service from initial inquiry to event execution. Managed multiple projects simultaneously while ensuring client satisfaction and adherence to timelines. Acted as the primary point of contact for clients, addressing inquiries, resolving issues, and providing information on services and offerings. Collaborated with event planners, vendors, and logistics teams to ensure seamless event execution.

Handled global and international inbound and outbound calls, help-chats, and emails in a fast-paced environment. Answered and resolved inquiries using problem solving skills to address complex issues. Responded to media and advertising messages, specializing in Facebook, and followed through with advertising requests. Collaborated with coworkers to achieve high goals and participated in monthly training on technology and media best practices.

Led groups of up to 30 passengers on a narrated and informative tram tour, ensuring an educational experience and cultural immersion. Developed and delivered engaging commentary on local history and culture. Answered on-the-spot questions and provided information to tourists and recommended appropriate resources. Collaborated with tram drivers and other staff for smooth tour operations, through time management, customer service, and communication. Memorized and implemented frequent script… Show more Led groups of up to 30 passengers on a narrated and informative tram tour, ensuring an educational experience and cultural immersion. Developed and delivered engaging commentary on local history and culture. Answered on-the-spot questions and provided information to tourists and recommended appropriate resources. Collaborated with tram drivers and other staff for smooth tour operations, through time management, customer service, and communication. Memorized and implemented frequent script changes. Show less