Corporate National Training - Created and implemented a national training program for all internal and external customers on ordering software systems focusing on tools to improve order accuracy, time management, and sales.Product Training/Public Speaking/ Product Presentations - Organize and present custom training sessions delivered via WebEx or in person when requested.Project Management - Build relationships by maintaining verbal and written contact with project teams via status calls, remote working sessions, email and issue tracking tools.Continuous Process Improvement - Work closely with Engineering and Product Management to ensure product catalogue is consistently in sync with current product standards and offerings.Corporate Processes and Process Ownership - Provide software upgrade support, including building and implementing testing procedures, test cases, and documentation.Business Requirements - Review and approval of Statement of Work and Business Requirements to verify company project plans are adequately presented and outlined.Customer Training Scheduling - Release a monthly WebEx training schedule to all customers and conduct all training sessions for sales channels.Technical Assistance - Assist customers with their system needs such as trouble shooting technical issues, account setup, and product knowledge.

Organizational Development - Created and executed an organized and comprehensive internal training program which included customer service skills, product knowledge, manufacturing processes, and software and data entry processes.Team Leadership - Project lead on an “On Boarding” package which is now distributed to all customers nationwide.Training Materials and Documentation - Created and maintained updated training materials and agenda to align with the Customer Service and Order Entry SOP.Event Planning - Worked with vendors to plan and organize training classes for internal employees focusing on improvement of service skills.

Assisted distribution centers and direct customers with every day questions on delivery, product, engineering information, etc.