Maintaining knowledge of multiple Carrier plans and compares with confidence to customers. Offers accessories and phone insurance to improve Sales totals. Explains options to customers and recommends best-fit choices. Collabrate to team members to ensure work is evenly disputed, Customers are efficiently served, and revenue opportunities are maximized. Familiarized with all available phones as well as upcoming models. Trained new team members on proper protocols, procedures, customer-service standards, and sales techniques. Encourage development of new team members with positive reinforcement. Review customer feedback and diffuse disgruntled customers. Asked opened ended questions to assist customers needs. Contact customers to follow up on purchase, suggest new merchandise and inform them about promotions in upcoming events. Show less