* Creating an inspiring team environment with an open communication culture * Setting clear team goals * Delegating tasks and set deadlines * Oversee day-to-day operation * Monitor team performance and report on metrics * Motivate team members * Discover training needs and provide coaching * Listen to team members’ feedback and resolve any issues or conflicts * Recognize high performance and reward accomplishments * Encourage creativity and risk-taking * Suggest and organize team building activities * Set Daily target and strategy. * Make the therapist schedule and prior inform to them about services. * Guest handling,walk in and telephonic. * Monitoring and controlling a centre. * Assessing representatives individually and setting their sales targets. * Responsible for customer service, duties included answering customer queries, problem solving and * providing detailed information on new products

Managing large amounts of incoming calls and customer inquiriesMaintaining quality, time, schedule, break time, and talk time.Provided support to the team, ensuring all agents and service objectives were met.Responsible for customer service, duties included answering customer queries, problem solving andProviding detailed information on new products.Worked with new customers in the offer of new schemes and benefits.Assisted in the training of new customer service representatives and associates Show less