* Support Japanese expats at Toyota do Brasil. * Contact to all departments who working with an expatriate in company, translating meeting, support expat and family at school, hospital always when requested. * Maintain expat visas updated to work in Brazil and report for head quarters.

Over ten years working in automotive and electronics industries in Japan at Sony, Sharp, Epson, Honda. Basically, working in production and logistics, strong experience in production process, kaizen, kanban and TPS (Toyota Production System).

Leader of Fujitsu biometric sensor assembly (PalmSecure) and line operators management during the production process as well as promoting training for improve employee capacity. Contact with sales channels and customers to adjust demand with the month production, preparing production forecast for head quarters in Japan and keep the production inputs always with sufficient quantity with demand and contact to suppliers. Follow up with Japan head quarters to inform KPIs levels and calls with engineers to improve the production process and product updates, maintain the product warranty in conformity with the company policy. Also I participated in the ISO9001 implementation process for production quality.

Bilingual customer service . Support to japanese customers in an financial company in Brazil.

* Installation and implementation of Fujitsu products, Virtual Machine software, hardware maintenance in Data Centers. * Keeping the servers and storages functional, according the contract of each customer. * Understanding of the customers environment and service delivery requirements to enable the delivery of the service report to sales channels and resolve routine customer enquiries.

Monitoring calls of japanese customers in a financial company in Brazil. (Quality Control)