Sandrina Grubba

Sandrina Grubba Email and Phone Number

Cxo | Chief Experience Officer | Customer Experience & Operations Director At Conta Azul | Mentora Endeavor @ Conta Azul
brazil

Sandrina Grubba's Contact Details

Sandrina Grubba work email

Sandrina Grubba personal email

n/a

Sandrina Grubba phone numbers

Sandrina Grubba's Current Company Details

contaazul.com

Conta Azul

Cxo | Chief Experience Officer | Customer Experience & Operations Director At Conta Azul | Mentora Endeavor
brazil
Website:
contaazul.com

Sandrina Grubba Work Experience

  • contaazul.com
    Cxo | Chief Experience Officer
    Conta Azul ['Aug 2022', 'Present']
    Joinville
  • contaazul.com
    Customer Experience Director
    Conta Azul ['Mar 2021', 'Present']
  • contaazul.com
    Head Of Customer Experience
    Conta Azul ['Sep 2018', 'Mar 2021']
    - Responsible for all strategy and Small Business Journey - SMB. Acting in a cross manner with the Operations, Product, Engineering and Marketing areas, with the objective of leveraging the Company's Revenue result, performance with efficiency and the premise of delivering WOW Experience to our clients.
  • contaazul.com
    Customer Experience Manager
    Conta Azul ['Apr 2015', 'Aug 2018']
    - Responsible for the customer experience strategy, impacting your journey as a whole, with strands for all the company's strategies; - Responsible for Customer Success, Customer Service and Training strategy and teams; - Team structuring (strategic to operational level); - Responsible for customer base retention and sustainability; - Leadership development, based on their skills and career vision; - Project management for strategies aimed at sustainability, innovation and training; - Responsible for the company's macro metrics and in what concerns the strategy;
  • contaazul.com
    Customer Success Coordinator
    Contaazul ['Jun 2013', 'Apr 2015']
    - Responsible for the Customer Success strategy, regarding onboarding, engagement and customer retention; - Team structuring (strategic to operational level); - Responsible for churn and engagement results; - Responsible for team results; - Project management of strategies aimed at ensuring customer success;
  • contaazul.com
    Customer Service Coordinator
    Conta Azul ['Jun 2013', 'Apr 2015']
    - Team structuring; - Responsible for the results and efficiency of the Operational, Tactical and Strategic teams; - Team Development, based on their skills and career vision; - Responsible for the team's strategy and results; - Responsible for the operation indicators; - Customer Satisfaction Guarantee (satisfaction survey);
  • contaazul.com
    Engineering And Service Coordinator
    Totvs ['Jan 2006', 'May 2013']
    - Coordination activities of engineering and product, maintenance and service teams; - Coordination of development of the Billing, Tax, Supplies and Costs modules;
  • contaazul.com
    Systems Analyst And Consultant
    Totvs ['Jan 2000', 'Jan 2006']
    - Systems development, working in the planning, analysis, development and consulting phases;- Experience in the development, implementation and testing of projects with customers;- Consulting and implementation in several clients, acting directly;- Module training for customers, consultants and employees on Corporate ERP;- Organization and planning of team activities, acting as lead analyst;

Sandrina Grubba Education

  • contaazul.com
    Harvard Business School
    Executive Education, Strategy 2023 - 2023
  • contaazul.com
    Slac Coaching
    Coaching Profissional 2015 - 2016
  • contaazul.com
    Universidade De Lisboa
    Mba, Administração Global 2005 - 2006
  • contaazul.com
    Universidade Do Estado De Santa Catarina
    Bacharelado Em Ciências Da Computação 2000 - 2004
  • contaazul.com
    Escola Técnica Tupy
    Processamento De Dados 1995 - 1999

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Frequently Asked Questions about Sandrina Grubba

What company does Sandrina Grubba work for?

Sandrina Grubba works for Conta Azul

What is Sandrina Grubba's role in his/her workplace?

Sandrina Grubba's role in his/her workplace is Cxo | Chief Experience Officer | Customer Experience & Operations Director At Conta Azul | Mentora Endeavor.

What is Sandrina Grubba's email address?

Sandrina Grubba's email address is sa****@****zul.com

What is Sandrina Grubba's direct phone number?

Sandrina Grubba's direct phone number is +47918*****

What schools did Sandrina Grubba attend?

Sandrina Grubba attended Harvard Business School, Slac Coaching, Universidade De Lisboa, Universidade Do Estado De Santa Catarina, and Escola Técnica Tupy .

What is Sandrina Grubba's role in his/her workplace?

Sandrina Grubba has skills like Erp, Sql, Microsoft Sql Server, Scrum, Sistemas Operacionais, Dos, Uml, Mysql, Oracle, Desenvolvimento De Software, Software Development, Itil, Javascript, Linux, Erp, and Business Intelligence.

Who are the industry peers of Sandrina Grubba at other companies?

Sandrina Grubba's peers at other companies are André Cruz, Felipe Cine, Leonardo Chiarini De Mattos, Amanda Santana, Erika Cassero Pereira, and Felipe Medeiros Fusinatto. and Geisa Mello. Sandrina Grubba's peers at other companies are André Cruz, Felipe Cine, Leonardo Chiarini De Mattos, Amanda Santana, Erika Cassero Pereira, and Felipe Medeiros Fusinatto. and Geisa Mello.