- Led teams across Operations, Legal & Compliance to digitalise and streamline processes, offer smooth customer experience, and compliant setup during onboarding, customer servicing, and claims management - Established standardised CS setup across 6 markets, identified baseline KPIs and SLAs and achieved significant improvement to blend operational efficiency with service experience and SLA performance- Guided compliance and legal functions across the business with multiple fast growing business lines, yearly fundraising processes, and a transition to becoming an insurtech with intermediary licenses across markets- Implemented corporate governance setup in close collaboration with the BOD, and established and led risk sub committee, ESG strategy and execution, and initiatives to implement strong cybersecurity and data protection setup - Strong interest in evaluating new technologies, particularly generative AI tools, within regulated environments. Committed to upholding principles of transparency, privacy, and accountability in their implementation- Drove digitalisation of key processes across the business, in order to establish a data driven approach to decision making - Hired amazing team that I was proud to lead

- Built and Led Ops, Compliance, and OpsFin function of the business across B2C, B2B, and B2B2C business lines and 3 markets- Implemented Governance, Enterprise Risk, and Compliance (GRC) framework across the company- Created and implemented Operations, Anti Money Laundering (AML), Know Your Customer (KYC). Overall Risk Framework, Data Protection manuals and relevant SOPs and T&Cs from scratch, and trained team to increase awareness and ensure adherence throughout- Led operations function end-to-end, closely aligning with key stakeholders within the business (e.g. product, tech, and sales) ensuring the business was able to scale, and to fulfil its commitments to customers, partners, and regulators by driving digitalisation across all functions- Identified and negotiated opportunities to increase margins, partnering with internal and external stakeholders to drive cost savings through economies of scale - Negotiated key contracts across the company- Led licensing strategy across 3 active jurisdictions, applying for multiple licenses across markets with the full process being managed in-house by the existing core team- Managed acquisition of competitor's business, ensuring a smooth transfer of customers, team members, and contracts, by leading cross functional team within the company, and managing external partnerships during the integration process

Set up a new fintech company in the P2P Invoice Financing/crowdfunding space and raised USD0.5Mn in seed funding to digitalise the P2P lending process. Launched MVP of platform within 6 months and obtained IPA for Capital Markets Services License (CMSL) for Dealing in Securities with team of 6, within 4 months of application. Led full process and all communication with the regulators. Financed 50+ deals during soft launch period.

Raised USD150Mn from 2 of the Top 10 Pension Funds globally as part of the key team by managing quantitative and qualitative analysis of new dealflow, investor due diligence, and preparation of key docs during the fundraising process.Led project to set up Malaysia's first real estate investment trust (Alpha REIT) with a sole focus on education assets.

Looked at the various aspects of Shariah compliance for a REIT to analyze requirements and streamline the screening of the tenants. Discussed their specific requirements for building new high-quality real estate assets in Malaysia that are compliant with international standards with MNCs to define minimum standards and best practices for new buildings to shape strategic planning together with the executive management.

Project in the Financial Services Unit to standardize and automate the selection process of a portfolio of Asset-Backed Securities (ABS) of a German MNC.

Worked on process optimization and quality control of the cargo handling processes of in-house departments and external service providers.

Worked in Germany’s largest co-operative banking network across different functions such as advisory for banking, insurance, and investment products for retail customers, banking operations, cash management of the branch network, credit analysis, and SME banking.Assisted customers in opening bank accounts, document submission and transaction banking; provided information on bank’s services and products and handled customer queries.Advised on the financial services offered by the bank, managed cross sales of other financial products and services, including investment plans (e.g. ETFs/stocks) and insurance.Handled cash management operations, of the banking branches, including during the introduction of the Euro currency.