Responsible for project: monitoring and timely completion of project activities in line with project schedule. Liaison with customer, suppliers and contractors.

* Created and maintained departmental Intranet site. * Implemented new engineering change procedure to speed up engineering changes. * Control and recording of engineering changes involving engineering database maintenance. * Modifying drawings, plotting and drawing status control. * Costing for new products and allocation of new part numbers. * Creating various Access databases for own and other departments. * Research new office equipment purchase (plotter and microfilm scanner). Office consumables management.

* Manufacture, testing and packaging of automatic spray guns for industry for on-time delivery. * Production work on CNC machines. * Required to make sure all orders were entered on time. * Responsible for stock control of spraygun components including placing orders & chasing up late orders for section.

* Managing the Dynamics Nav Support Helpdesk. * Triage incoming support calls & carrying out initial investigation in order to assess actions to be taken in order to complete the call. This can vary from resolving the call myself, liaising with developers & consultants, following calls through to ensure they are dealt with in a timely manner & liaising with customers to ensure they are kept informed of progress. * Set up hosting of Nav virtual servers & SQL databases in the Azure environment. This is a new part of the business that I started up for the business. Creating Azure tenants, Windows virtual machines, installing Nav, configuration for single sign on using Office 365 via an Azure Active Directory application. * Jet Reports server & client installation & configuration. * Nav System Administration training. * Nav C/side Debugging. * LS Retail Nav, implemented LS retail for an existing customer including setting up 60 POS machines in 26 stores. * Understanding of SQL.

Functional requirements analysis & documentation.Attending workshops & assisting senior consultants in all aspects of delivering implementations.Change Request estimating, requirements analysis, technical requirements writing, testing & delivery.Data migration via SQL Server & Configuration Packages.Debugging code to assist writing specifications for Change Requests and locating bugs in testing developed code.JetReports installation, report writing and training.Zetadocs Expenses installation and training.

* Dynamics Nav Post go-live Email & telephone support - Log support calls on helpdesk. * Helpdesk Administration. * o Initial investigation of support calls, obtain necessary information from customer in order to solve the issue or escalate as required internally to developers & consultants or externally to third parties & Microsoft. * o Weekly reports to management. * o Liaise with customers. * Experience with Nav 2009, 2013 & 2015. * Training customers for Nav Administration. * Administering internal development / support environment, including restoring customer databases & set up Nav service tiers. * Installation of service packs. * Liaise with Microsoft regarding partner advantage plan, partner accreditation, administering customer Nav licenses, partner source administration.