Salome Wambua

Salome Wambua Email and Phone Number

Customer Account Team Leader @ Aramex Kenya Limited @ Aramex Kenya limited

Salome Wambua's Current Company Details

Aramex Kenya Limited

Customer Account Team Leader @ Aramex Kenya Limited

Salome Wambua Work Experience

  • Customer Account Team Leaderr
    Aramex Kenya Limited ['May 2015', 'Present']
    Nairobi County, Kenya
    1. Increased team sales by implementing targeted customer maintenance and business development visits, achieving 15% growth in client retention and satisfaction.2. Set team sales targets and provided statistical feedback, consistently exceeding performance goals by 10%.Managed portfolio of customers, generating new business from dormant accounts, increasing revenue by 20%.3. Trained and mentored team members, improving overall performance by 25% through effective skill-building… Show more 1. Increased team sales by implementing targeted customer maintenance and business development visits, achieving 15% growth in client retention and satisfaction.2. Set team sales targets and provided statistical feedback, consistently exceeding performance goals by 10%.Managed portfolio of customers, generating new business from dormant accounts, increasing revenue by 20%.3. Trained and mentored team members, improving overall performance by 25% through effective skill-building programs.4. Managed client accounts, resolving customer issues and ensuring satisfaction, reducing service complaints by 30%.5. Developed and maintained strong customer relationships, leading to an increase in cross-selling and upselling opportunities.6. Collaborated virtually with regional teams, ensuring alignment of goals and strategies across multiple locations. Show less
  • Area Sales Executive
    Aramex Kenya Ltd ['Jul 2013', 'Apr 2015']
    Nairobi County, Kenya
    1. Generated revenue through strategic client acquisition and retention initiatives, increasing client base and fostering long-term business relationships.2. Prepared detailed proposals and developed pricing strategies tailored to align with customer needs and evolving market demands.3. Conducted sales visits and prospecting efforts to identify and qualify new business opportunities, expanding the company’s market presence.4. Analyzed product performance… Show more 1. Generated revenue through strategic client acquisition and retention initiatives, increasing client base and fostering long-term business relationships.2. Prepared detailed proposals and developed pricing strategies tailored to align with customer needs and evolving market demands.3. Conducted sales visits and prospecting efforts to identify and qualify new business opportunities, expanding the company’s market presence.4. Analyzed product performance metrics to assess market trends and collaborated in the development of marketing campaigns to enhance brand visibility and drive sales growth. Show less
  • Key Account Customer Service
    Aramex Kenya Ltd ['Sep 2009', 'Aug 2013']
    Nairobi County, Kenya
    1. Proactively communicated with customers to address service-related concerns and provided tailored solutions.2. Ensured timely delivery of shipments while maintaining accurate records and documentation.3. Fostered long-term relationships with clients to secure repeat business.
  • Head Of Customer Service / Administration
    Fast Flight Express Ltd ['2005', 'Jun 2008']
    Nairobi County, Kenya
    1. Managed office operations and supervised staff to ensure efficient daily activities.2. Developed and maintained company documentation, including contracts and renewal reminders.3. Ensured accurate management of company assets, maintaining an up-to-date inventory system.4. Managed petty cash and handled daily financial processes, reporting regularly to senior management.
  • Customer Care Representative
    Com 21 Ltd ['Sep 2004', 'Nov 2005']
    1. Managed customer inquiries by providing prompt, accurate, and courteous responses across multiple communication channels, enhancing overall customer satisfaction.2. Investigated and resolved complaints by collaborating with internal teams and ensuring follow-up actions to maintain positive customer relationships.3. Maintained detailed records of customer interactions, feedback, and service issues to improve the organization's processes and service standards.
  • Sales Merchandiser
    Vytal Marketing Services ['Jul 2004', 'Aug 2005']
    1. Promoted and sold products to retail outlets, increasing product visibility and achieving a 15% growth in sales within the designated region.2. Conducted regular in-store visits to ensure proper product placement and adherence to merchandising standards, leading to improved shelf space and display organization.3. Analyzed sales data and customer feedback to identify trends, resulting in more targeted promotions and an increase in sales by 10%.
  • Sales Merchandiser
    Mini Bakeries (N) Ltd ['Jan 2004', 'Jun 2004']
    Nairobi County, Kenya
    1. Increased product awareness by conducting in-store demonstrations and engaging with customers, boosting sales by 20%.2. Collaborated with store managers to plan and implement promotional campaigns, contributing to a 10% increase in sales volume.3. Ensured proper stock rotation and inventory management, reducing product wastage by 15%.4. Built and maintained relationships with key retail accounts, resulting in long-term partnerships and improved product placements.

Salome Wambua Education

  • Kenyatta University
    Marketing
  • Kenya Institute Of Management
    Diploma Iii In Business Management
  • Kenya Institute Of Management
    Diploma Ii In Business Management
  • Kenya Institute Of Management
    Diploma I In Business Management
  • Railway Training Institute
    Marketing

Frequently Asked Questions about Salome Wambua

What company does Salome Wambua work for?

Salome Wambua works for Aramex Kenya Limited

What is Salome Wambua's role in his/her workplace?

Salome Wambua's role in his/her workplace is Customer Account Team Leader @ Aramex Kenya Limited.

Who are the industry peers of Salome Wambua at other companies?

Salome Wambua's peers at other companies are Anne Njoroge, Peter Riri Migwi, Caroline Kariuki, Viola Ruttoh, Jane Muturi, and Elizabeth Mwangi. and Julian Obonyo. Salome Wambua's peers at other companies are Anne Njoroge, Peter Riri Migwi, Caroline Kariuki, Viola Ruttoh, Jane Muturi, and Elizabeth Mwangi. and Julian Obonyo.