Perform all supervisory tasks related to workflow, reports, customer satisfaction and staff needs.

Deliver innovative solutions with Microsoft Office 365 cloud platform and related technologies (e.g., Office 365 international version, SharePoint online, Exchange online, record center, document management, etc.). Ensure that processes comply with Arabian Centers’ audit and control requirements. Lead outsourced vendors to conduct end-to-end root and provide technical assistance for issues. Provide subject matter expertise for other team members on possible migration and integration with other applications. Work with various teams—such as internal control, IT security and risk management—to maintain a highly secure system through proper configuration and system access monitoring. Manage IT projects and vendors, including procurement, project plan and progress, budget and risk, etc. Contribute to the design and execution of IT governance processes and procedures. Research and plan for technology trends of the Microsoft platform.

* Professional expertise and responsible to support and maintain the company’s IT systems including desktops, laptops, printers, network infrastructure, software and troubleshoot business applications, helping to minimize the downtime and maximize their use of IT systems and contribute to better productivity in western region around nine Malls in four cities to achieve the organization vision & strategy. * Attend to user issues in a prioritized in a timely fashion for effective resolution and with proper feedback to close raised issues. * Maintain database/ logs of IT assets, licenses, and user complaints etc. * Monitor IT infrastructure and assets and report problems/incidents to next level and work on it for resolution. * Maintain data backups of systems by following backup procedure as per QA documentation. * Maintain documents/database of hardware/software installations and solutions. * Train users as a part of troubleshooting to ensure IT knowledge transfer within the organization. * Test, Analysis & Judgment (evaluate)new technology and reduce the incidents. Show less

* Proactive differentiated approach towards requests and incidents to ensure world class services are provided efficiently. * Provide Access Management Operations and Procedures service to Jotun worldwide. * Ensure ID provisioning and IT accounts provisioning is completed within the agreed SLA. * Maintain Jotun’s global procedures related to employment access provisioning within IT (New hire, Position change, Termination and Name change). * Control of ID provisioning across Jotun Worldwide (Active Directory, Office 365, HRMS and Learning Gateway, RSA, MIS & Power BI, Lotus Notes, Swift and CRM). * Be a Subject matter expert (SME) in area of Access Management. * Responsible for level one global service delivery of the following: 1- IT users: 8000 (approximately 90% of employees). 2- PCs: 6500. 3- Remote users: 5000. 4- IFS users: 2600. 5- Global Servers. 6- Global Cloud Services: Jotun’s Collaboration Platform (7500 users). 7- Sites: 185 (70+ countries). 8- Global applications (Office 365, HRMS, Active Directory, Lotus Notes, RSA). 9- Mail users: 6500. Show less

* Field marketing for clients. * Marketing to government agencies, hospitals, and public and private departments. * Completion of all actions of the client and the client's requirements within the corporate office.

* Provide and Operate 2nd of level support with IT best Practice. * Monitoring networks and systems. * Analysis of call logs in order to discover any underlying issues or trends. * Diagnosing and solving hardware or software faults. * Testing and evaluating new technology. * Responding to call-outs in a timely fashion. * Administer the incident management system, Also create report of incidents. * Asset Management function to ensure strong process are in place to support effective asset management and stock control process. * Manage incident and requests according to corporate professional standards. Show less