• Serves as lead application engineer for the SolarWinds Orion environment; responsible for managing configuration, deployment, and maintenance/upgrades on 80+ polling servers comprising one of the largest installations in North America• Utilizes several other monitoring, logging, and event management tools such as Splunk, ThousandEyes, Live Action, Viavi,BigPanda, and ServiceNow ITOM to enhance and mature the observability initiatives within the Enterprise. Experience includes installing, integrating, and configuring tools as needed• Acts as liaison between multiple application and infrastructure teams to identify observability gaps within their technology stacks; proactively coordinates with other subject matter experts to identify the ideal future state and develop workingroadmaps• Defined and implemented observability standards and governance for the Network Engineering and Support teams by leveraging industry standard monitoring frameworks such as Four Golden Signals and MTTx. This improved Mean Time To Recovery (MTTR) and availability of the network, and decreased network related major outages year over year• Receives strategic direction from upper-level leadership and designs multi-disciplinary project plans accordingly; identifies actionable tasks and available resources, and assigns / delegates work to the appropriate team members as needed• Led a comprehensive cost-saving project across multiple teams, achieving a reduced software spend of over $700,000 as a result of reducing tool redundancy and renegotiating vendor contracts• Serves as mentor to junior engineer team members; observes existing capabilities in team members with less experience, and recommends outside educational material and experiences to help facilitate their professional development• Develops and optimizes Splunk queries for various dashboards to visualize data and monitor the network and system health for the network engineering and support teams

• Responsible for configuring, deploying, and maintaining the SolarWinds Orion environment consisting of nine polling engines, 50,000 elements, and over 10,000 servers, firewalls, switches, access points, printers, and other network devices • Oversee the daily SolarWinds execution and maintain an expert view of the current SolarWinds state of operations• Built and enhanced the operations team service-oriented NOC view for quick and easy identification of active events via automation• Supported the Technology Command Center (Network Operations Center) by creating intelligible, actionable alerts for the company’s infrastructure for the TCC and other teams to consume• Identified and implemented self-healing solutions for repeating issues• Built custom reports for management that helps create more visibility into the network availability and bubble up repeating issues and other problem areas

• Worked in a NOC environment and responded to critical network related alerts for over 1,500 retail and office locations. Worked issue tickets until resolution• Performed troubleshooting for firewalls, switches, APs, servers, and Cloudgenix devices (SD-WAN) until resolution. Also, configured these devices for stores and other Aaron’s locations• Monitored various critical applications and systems across the enterprise’s infrastructure • Handled Problem Management for Sev1 related problems until resolution• Responsible for maintaining and administering the SolarWinds Orion environment.

• Provided first level technical support for Aaron’s stores and their employees• Answered inbound calls, chats, and emails from Aaron’s retail locations that are experiencing technical issues• Created issue tickets and documented all issue details. Also, updated and followed up on tickets as needed until issues were resolved