Undertaking quality monitoring program activities, including onboarding and continued training for Contact Centre, reviewing and rating calls, developing and communicating coaching initiatives for the Contact Centre across multiple channels to ensure continuous growth and development of skills and achievement of quality service delivery KPIs and an excellent Member experience whilst ensuring strict adherence to legislative and compliance requirements.Working closely with the Contact… Show more Undertaking quality monitoring program activities, including onboarding and continued training for Contact Centre, reviewing and rating calls, developing and communicating coaching initiatives for the Contact Centre across multiple channels to ensure continuous growth and development of skills and achievement of quality service delivery KPIs and an excellent Member experience whilst ensuring strict adherence to legislative and compliance requirements.Working closely with the Contact Centre Team Leaders to coordinate and facilitate delivery of one on one feedback, coaching and training sessions for the Contact Centre teams.Raising, management, and resolution of Incidents and Breaches, and driving a risk culture within the Member Services team. Conducting regular calibration and information sessions with key stakeholders, including the Risk and Compliance Team to ensure organizational and Responsible Manager’s expectations are being met.Responsibility over the monitoring, updating and continuous improvement of the Contact Centre Quality Monitoring Framework, review and update knowledge hub and call guides as required. Show less

Creating video content for social media and newspaper's websiteOrganizing content (stories/ photographs) for special supplementsCreating content (stories/ photographs) for special supplements.

Responsibilities included but were not limited to:Coordinating local media relations,Working with Sandals Resorts International's team in North America, the Caribbean and UK to coordinate international and regional media relations,Managing event budgetsDevising and coordinating Sandals Foundation and outreach projects within the local community and lead fundraising initiatives,Manage on property fundraising initiatives,Press release writing and event… Show more Responsibilities included but were not limited to:Coordinating local media relations,Working with Sandals Resorts International's team in North America, the Caribbean and UK to coordinate international and regional media relations,Managing event budgetsDevising and coordinating Sandals Foundation and outreach projects within the local community and lead fundraising initiatives,Manage on property fundraising initiatives,Press release writing and event coordination,Supporting Sandals Royal Bahamian's staff relations program,Attending and participating in guests events,Managing internal company communications,Assisting with departmental briefings,Supporting the implementation of brand messaging,Coordinating ongoing media monitoring and reporting Show less

Responsibilities included but were not limited to:Generating ideas for news storiesOrganizing content (stories/ photographs) for special supplementsMonitoring other news outletsAssigning reporters to cover stories Assigning photographersProviding reporters with background for storiesWriting commentary articlesWriting news storiesAssisting in determining the placement of stories in the newspaper