* Providing resolutions for DELL consumers regarding their technical queries. * Responsible for providing resolutions to the customer’s queries regarding any type of hardware problems and software problems mainly related with DELL systems * Probe the customers to understand the root cause of the issues faced and provide resolution accordingly within the SLA

* Act as a single point of contact for multiple clientele for managing their IT resource requirements * Responsible for interacting with the IT corporate clients to understand their open resource requirements * Fulfill the clients demand by supplying the resources matching the job list by interviewing, testing and performing reference checks * Build and maintain relationship with the clients for account management * Follow up with the clients for payment

Currently working with IBM's Recruitment Process Outsourcing (RPO) managing staffing operations and recruitment for Maersk Group.As a Staffing Consultant working closely with Hiring Manager to provide customer satisfaction with IBM RPO's Services.Involved in defining, developing, planning and implementing recruiting strategies to provide a qualified candidate pool.Working with client Hiring Managers and business unit leaders to define and document hiring forecasts and to set Service Level Agreements (SLA) expectations and requirements.Identifying new methods with the approach for sourcing of candidates and generating new leads.Working towards the establishment of weekly/quarterly/yearly Global Delivery Center goals and to ensure best practices at all times. Show less

* Specialized in Sourcing for the fulfillment and closure of the open demands for the IT Infrastructure Management Services * Responsible for Sourcing/recruiting suitable resources from various sourcing channels like Job portals and the social networking channels - LinkedIn. * Interact, Build rapport with Business to understand the exact Skill requirement * Understand the market dynamics to map and represent the market intelligence for niche requirements * Closely track the progress of open demands to ensure demand fulfillment within the SLA