* Contacted customers and completed online orders, offered excellent customer service resolving all issues that arose * Helped receive and maintained stock for the Arizona State University Computer Store * Made deliveries across campus with more than $5000.00 of product at a time

* Managed tuxedo booth booking weddings and taking measurements of groomsmen * Maintained and encouraged customer loyalty through the courteous and efficient resolution of * disputes, complaints, and discrepancies * Played a major role in all projects including installation of debit card machines and * construction of displays

* Work directly with product stakeholders to define/understand use-cases and requirements and translate to technical solutions. Take ownership and drive project initiatives. * Work as an extension of the architecture team to define new application solutions and patterns * Mentor Junior Developers * Facilitate team meetings to socialize and refine technical solutions * Initiate complex projects and implement the foundation for new initiatives * Fix software bugs

* Troubleshoot Apple and Dell hardware/software, installing parts, and confirming repair is complete * Research symptoms of computers that are difficult to diagnose * Interact with a diverse clientele, determine needs, answer questions and build rapport with customers * Reason with disgruntled customers and offer solutions * Developed a method for our service center to do data transfers more efficiently using the terminal * Accomplished creating master Apple Service Center drives that include all of the needed diagnostics * Worked together with another technician to repair over 50 iMacs onsite that needed new hard drives and completed the project in less time than was expected

Troubleshooting issues over the phone and documenting software bugs -Teaching customers how to use the software -Writing up bug reports and communicating issues to developers -Continuing to maintain and write knowledgebase articles -Helping co-workers fix hardware/software issues -Answering technical questions that our sales team has -Taking notes during our support meeting and sending out company update -Assisting in documentation and support portal changes for new releases -Helping customers obtain or transfer domain names utilizing AWS Amazon Services -Participating in the interview process when hiring new team members -Redesigned the customer support portal and made it responsive so customers could easily access self-help on more devices

* Remotely managing team of technical support representatives * Managing small remote office * Helping with escalated support requests (phone calls, support cases, trainings) * Responding via email and phone to answer support requests in our support queue * Training customers on how to use software * Meeting with product team to discuss feature enhancements and get attention to urgent software bugs * Managing small projects (i.e. developed support referral process for our company) * Using SQL queries to assist in company reporting on support * Using javascript to troubleshoot/fix web issues when developers are unavailable

While working for SportsSignup, our company was acquired by Time Inc and we became Sports Illustrated Play. As a Customer Service Representative, my duties were mostly the same until I was promoted (see above).