Ross Lawrance

Ross Lawrance Email and Phone Number

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Ross Lawrance's Current Company Details

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Ross Lawrance Work Experience

  • Technical Support Specialist (Ex)
    Suncorp Group ['May 2008', 'Jul 2021']
    Brisbane, Queensland, Australia
    Assist Call Centre, Motor Dealer & Suncorp Stores with completing customer queries and processing where a higher delegation and decision making capability is required. Manage customer complaints. Provide feedback about process and improvements with in Personal Insurance (Subject Matter Expert).Within my team i was required to Onboard new team members and provide SME advice to them.
  • Product System & Support Officer
    Suncorp Group ['Nov 2006', 'Mar 2008']
    Manage Call Centre consultant enquiries and customer complaints. Managed Compliance for consultants via auditing of calls and processed new business and and transactions and reporting this information to that appropriate Team leader and assisting that leader with strategies for improvement with that data.
  • Service & Sales Consultant (P/T Mainly)
    Suncorp Group ['Oct 2003', 'Nov 2006']
    Manage existing Customers and their policies. Cross Sell and offer other Suncorp products.
  • Communications Manager, Mobiles Division
    Telstra ['Mar 2002', 'Jul 2003']
    Brisbane, Australia
    To be focal point for the collection and distribution of communications within a Call Centre Environment including lead facilitator of National daily communication Sessions. Act as Liaison point between State & National Office. Assist managing change of products processes and systems. Assist in providing feedback for training and campaigns. Manage information, displays & Call Centre Intranet.
  • Sales & Solution Team Leader, Mobiles Division
    Telstra ['Oct 1992', 'Mar 2002']
    Brisbane, Australia
    To lead and motivate team of service consultants to achieve high levels of customer service and meet and exceed required standards. Manage daily operational activity as well as team member performance, compliance, HR & pay needs. Manage customer complaints, analyse and report network outages and assist in arranging repair.

Ross Lawrance Education

  • Seven Hills Tafe
    Certificate 1985 - 1985
  • Kangaroo Point Tafe
    Office & Book Keeping 1984 - 1984
  • Balmoral High School
    Senior Level 1978 - 1983

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What schools did Ross Lawrance attend?

Ross Lawrance attended Seven Hills Tafe, Kangaroo Point Tafe, and Balmoral High School .

Who are the industry peers of Ross Lawrance at other companies?

Ross Lawrance's peers at other companies are Rupert Missick, Ashley Monaghan, Maria Schiena, Paulette Bedrossian, Kellie Ryan, and Prasanna Iyer. and Chalani Gamage. Ross Lawrance's peers at other companies are Rupert Missick, Ashley Monaghan, Maria Schiena, Paulette Bedrossian, Kellie Ryan, and Prasanna Iyer. and Chalani Gamage.