Ronna Dayao Email & Phone Number

Ncr - National Capital Region, Philippines

Leads, manages, and supports all special events.Assigns room accommodations for incoming Countries' delegates.

Philippines

-responsible for helping people to visit unfamiliar areas.-provides activities that are relevant to Tourists' interests

· Resolve customer’s concern, promote Product and client Loyalty· Follows and complies to prescribed Work flow /Call Flow· May Up-sell/Upgrade individual products and product packages to existing customers depending on the need.· Ensure that incoming telephone calls are answered in a timely and professional manner.· Input the customer modification/sale onto a database thereby ensuring that the data entered is accurate· Overcome objections from customers, in order to turn the call around and transition to a sale· Responsible for ensuring that primary matrices are met through effortless customer experience.· Responsible in maintaining First call Resolutions· Responsible to keep and uphold integrity in handling customer’s account information in each and every call

Angeles City, Pampanga

-received customer orders-served a liaison between customers/restaurants. placed customer orders, and informed them of delivery times.

-Promotes SMDC properties through manning, advertisements and other effective strategies-Provides site tour for ocular visits-Sources potential clients and provide excellent customer service-Develops and maintains client database-Prepares and facilitates effective client presentations-Renders overall Customer Service

• Working with the Operator to create a marketing plan• Executing the marketing plan• Tracking redemptions• Monitoring effectiveness• Building relationships within the community

-Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests’ needs-Make reservations or appointments for guests who want to avail themselves of local entertainment or services-Answer guest calls and record details of each conversation for future follow-up-Meet and exceed guests’ expectations by anticipating the services they might require and suggesting local venues-Maintain constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure we’re prepared for them-Report any accidents or injuries to senior management staff immediately

-Sell, plan, and produce events and manage all of the delivery elements on deadline.-Discuss with clients to find out what their expectations are and how to meet them.-Research the market and negotiate contracts with providers and other partners.-Offer constant feedback to clients.-Come up with original, imaginative ideas for the events and implement them.-Stay proactive and find solutions (not obstacles) to any issues that might arise on the day of the event.-Work with team to devise strategic event packages that can be marketed.

-design lesson plans and follow all curriculum requirements provided by employer and where their employer is based.-assign homework, special projects, and reading assignments to students.-encourage student participation and lead student discussions to keep them active and engaged in learning.-provide feedback to students and assign grades to their coursework.-assess and monitor individual student performance to ensure students are keeping up with the curriculum and not falling behind the rest of the class.

Education record

Bsbiology, Pre-Medicine/Pre-Medical Studies