* Managed the day to day operations for the complex office as well as 6 satellite offices. * Managed client issues & complaints on operational matters * Communicate, implement & ensure compliance with firm operational guidelines and policies * Monitored & managed operational costs * Reviewed & approved funds received & disbursed * Oversaw securities received & disbursed * Coached & educated all employees on operational policies and procedures & the RBC platform * Recruited, selected, trained & managed operational support staff * Conducted performance reviews and make personnel decisions such as compensation, promotions, discipline & termination of operational support staff in accordance with firm policy * Implemented service excellence standards, including coaching & educating operational support staff on the Client Experience best practices and suitability * Acted as a client advocate by monitoring client accounts & transactions * Supported & drove strategic firm initiatives

* MBA with an emphasis on Strategic Marketing and Analysis * Consultant: Pomme Bebe. * Consultant: Wahoo’s Fish Tacos. * Elected-Judge: Pre-fall Semifinal Toyota Case Competition. * Member: Graduate Marketing Association. * Member: Marshall Management Consulting Club.

* Mastered 4 various operational positions within a 4 year time frame. * Mentored & trained colleagues on all monetary transactions such as deposits, payouts & stock certificates. * Resolved margin call issues on behalf of brokerage firm using various methods such as liquidations, cash deposits, and journaling. * Managed client issues & complaints on operational matters * Communicated, implemented & ensured compliance with firm operational guidelines and policies * Supported the branch operational risk & audit process * Reviewed & approved funds received & disbursed * Oversaw securities received & disbursed * Ensured operational excellence and solve any issues that arised * Mentored all new employees on operational policies and procedures * Acted as a client advocate by monitoring client accounts & transactions * Supported & drove strategic firm initiatives

Griffin Capital Corporation ("Griffin Capital"), is a privately-held, Los Angeles headquartered investment and asset management company with a 21-year track record sponsoring real estate investment vehicles and managing institutional capital. Led by senior executives with more than two decades of real estate experience who have collectively closed transactions representing over $22.0 billion in value, Griffin Capital and its affiliates have acquired or constructed approximately 53.0 million square feet of space since 1995. Griffin Capital and its affiliates own, manage, sponsor and/or co-sponsor a portfolio consisting of approximately 36.2 million square feet of space, located in 29 states, and 0.1 million square feet in the United Kingdom, representing approximately $6.2 billion in asset value, based on purchase price. Includes the property information related to a joint venture with affiliates of Digital Realty Trust, L.P. and a joint venture in which Griffin-American Healthcare REIT III holds a majority interest.As of December 31, 2015