Robert Bennici

Robert Bennici Email and Phone Number

Experienced Technology Services Leader | Driving Operational Excellence & Innovation In It. @ Major League Baseball

Robert Bennici's Contact Details

Robert Bennici personal email

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Robert Bennici's Current Company Details

Major League Baseball

Experienced Technology Services Leader | Driving Operational Excellence & Innovation In It.

Robert Bennici Work Experience Details

  • Manager, Technology Services
    Major League Baseball Mar 2022 - Present
    New York, New York, Us
    Streamlined Technology Services operations by leading daily management, harmonizing a diverse team's skills and expertise, and strategically optimizing team composition through effective hiring, retention, and leveraging contractors. Contributed to the seamless integration of Tech Services teams across MLB, MLBN, and Tickets.com, streamlining operations and harmonizing diverse processes, which resulted in enhanced team agility and operational efficiency.Managed the ambitious Mitel to Zoom phone migration.Led the effort to manage the Dugout iPad program, overseeing replacement processes, MDM configuration to meet league rules, and vendor management. Addressed a 70% increase in breakage and ensured all 600+ iPads were updated with in-house Dugout app and restrictions.Developed new approaches and strategies for technological solutions, including migrating macOS and iOS devices to Kandji MDM.Fostered trust and transparency across multi-state teams while enhancing learning and development through bi-weekly meetings and one-on-ones amidst team growth.Demonstrated superior communication prowess through the creation of team policies, comprehensive technical documentation, and impactful company-wide emails, effectively keeping the organization informed about technology changes, outages, and updates via Slack channels.Coordinated and supported high-stakes AV projects and high-profile events, including the London Games, Fall Business / Tech Summit and Owners Meetings, while also managing a significant surge in remote events with innovative resource management strategies to ensure comprehensive tech support.Streamlined team efficiencies by automating routine tasks and optimizing internal processes, focusing on complex and critical aspects of event support.Revamped and restructured project management and team workloads, setting clear goals and objectives for optimal productivity and work-life balance.
  • Senior Analyst, Service Desk
    Major League Baseball Jan 2019 - Mar 2022
    New York, New York, Us
    Managed the team's schedule and developed user-friendly templates for shift volunteering and coverage assignments, significantly easing managerial workload.Proactively followed up on aging tickets, ensuring resolution within Service Level Agreements (SLAs) and maintaining high service standards.Played a pivotal role in the office relocation project by designing and implementing a comprehensive room booking system for all conference rooms, which included coordinating technology setups, editing floor plans for ease of navigation, and conducting employee training sessions. Received commendation from the head of Office Services for outstanding project execution.Assumed responsibility for Apple device management after the departure of the Apple Administrator, enhancing the JAMF instance with new functionalities and ensuring continuity in mission-critical operations, such as the management of Dugout iPads.Led the migration of the JAMF tenant to Workspace One in 2020, overseeing the transition of all Macs and iOS devices, which involved replicating policies, developing new protocols, and optimizing MDM efficiency.
  • Service Desk Analyst
    Major League Baseball May 2016 - Jan 2019
    New York, New York, Us
  • Genius
    Apple Sep 2013 - May 2016
    Cupertino, California, Us
  • It Administrator & Operations Manager
    Directile.Com Jan 2001 - Sep 2013
    As Operations and IT Manager, a multi-duty position, accomplished installation and maintenance of all business computer and networking systems along with support for many business functions related to the business-to-business and retail client facing sale of imported tiles to more than 150 retailers in New York, New Jersey, and Connecticut.
  • Regional Sales
    International Tile Marketing, Inc. Sep 2001 - Jan 2004

Robert Bennici Education Details

  • Pace University
    Marketing
  • Learning Tree
    Information Technology

Frequently Asked Questions about Robert Bennici

What company does Robert Bennici work for?

Robert Bennici works for Major League Baseball

What is Robert Bennici's role in his/her workplace?

Robert Bennici's role in his/her workplace is Experienced Technology Services Leader | Driving Operational Excellence & Innovation In It..

What is Robert Bennici's email address?

Robert Bennici's email address is ro****@****ile.com

What is Robert Bennici's direct phone number?

Robert Bennici's direct phone number is +163146*****

What schools did Robert Bennici attend?

Robert Bennici attended Pace University, and Learning Tree .

Who are the industry peers of Robert Bennici at other companies?

Robert Bennici's peers at other companies are Jessica Levy, Jonathan Ritter, Brian Richman, Adam J., Michael Durkin, and Yancey Polanco. and Nadia Hewitt. Robert Bennici's peers at other companies are Jessica Levy, Jonathan Ritter, Brian Richman, Adam J., Michael Durkin, and Yancey Polanco. and Nadia Hewitt.